Program Advisor

Texas State Technical College • Harlingen, TX

2d

About The Position

The Program Advisor supports students in achieving academic success within an assigned program by applying advising theories and experience. The advisor will assist students in developing individualized strategies for success, focusing on learning strategies, time management, organization, self-advocacy, and decision-making.

Requirements

• Excellent written and verbal communication skills for effective information delivery.
• Ability to manage multiple priorities and meet advising objectives.
• Advanced critical thinking skills for decision-making and problem-solving.
• Adaptability to learn and use new technologies.
• Flexibility to work occasional evenings and weekends.
• Interpersonal Skills: Engage effectively with students and colleagues.
• Customer Service: Provide timely, concise, and professional information.
• Time Management: Prioritize tasks to meet student needs and deadlines.
• Problem-Solving: Utilize critical thinking to determine the best course of action.
• Teamwork: Actively participate and encourage cooperation within the team.
• Cultural Competence: Exhibit sensitivity to diverse backgrounds and foster an inclusive environment for all students.
• Minimum Required: Associate degree from an accredited college or university.
• Required: 1-3 years of experience in educational outreach, academic advising, financial aid advising, career advising, or teaching.

Nice To Haves

• Bachelor's degree in education, counseling, student services, social work, or a related field.
• Experience in case management.
• Coursework or training in learning styles, executive function support, and best practices for increasing retention rates, GPAs, and graduation rates.
• Professional or personal experience in removing educational barriers.

Responsibilities

• Demonstrate TSTC Core Values: Consistently embody TSTC's Core Values (Excellence, Accountability, Service, Integrity) in interactions with students, staff, faculty, and the community.
• Engage and Support Students: Monitor and support students’ progression toward degree or certificate completion. Assist students in creating personalized, realistic educational plans that align with their life and career goals. Guide students in task initiation, prioritization, planning, and execution. Introduce and encourage the use of various learning and study strategies. Support students’ social and emotional well-being and their adjustment to the college environment. Assist students with return-planning as needed.
• Communicate and Collaborate : Establish and maintain positive relationships with faculty and staff to support student success and retention. Develop a thorough understanding of TSTC policies, rules, and regulations, and help students navigate them. Coordinate and conduct information sessions, programming, and projects aligned with program goals and student support. Ensure students are aware of certification or licensure exam requirements, dates, and processes. Collaborate with other departments to prepare students for employment.
• Connect Students to Resources : Provide referrals to support services such as ALA, ARC, CARE, Counseling, Testing, and other learning support resources, with a focus on Texas-sized Care.
• Utilize Technology : Track student communication, case notes, and strategic activities using a case management system. Monitor student attendance, grades, and course progress. Generate reports for faculty and Enrollment Coaches.
• Perform Other Duties as Needed or Assigned : Travel for professional development opportunities and/or student enrichment trips at local, state, and national levels. Other duties that support the program's purpose and initiatives of TSTC.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree