Program Advisor and Academic Coach, Strong Start

Youngstown State University•Youngstown, OH

23d•Onsite

About The Position

Provides advising, instruction, and academic coaching to a caseload of students, along with individual assistance to other students as needed. The role emphasizes academic support, assessment of student needs, tracking and following up on student progress, participating in program assessment and improvement, and coordinating services. The position is based in Youngstown and typically works Monday through Friday. It reports to the Director, Resch Academic Success Center, and may supervise student employees.

Requirements

At least a bachelor’s degree and two years of related and/or equivalent experience, or at least an associate degree and four years of related and/or equivalent experience.
Experience in academic support or student retention programs in a higher education setting.
Knowledge of university policies and procedures, office practices and procedures, department/division goals and policies, workplace safety practices, English grammar and spelling, records management, office management, and project management.
Skill in using office equipment, typing, data entry, computers, and software or programs applicable to the department.
Ability to collect data, establish facts, and draw valid conclusions; determine material and equipment needs; compile and prepare reports; and use proper research methods to gather data.
Ability to understand written and verbal communications, maintain records according to established procedures, interact effectively with personnel and the public, train or instruct others, move effectively between tasks, work independently and in a team, and develop and maintain effective working relationships.
This position is not eligible for sponsorship.

Nice To Haves

Master’s degree in education or a related field.
Three years of experience in academic student support or academic coaching in a higher education environment.
Knowledge of learning theory.

Responsibilities

Teach student-success seminars during the academic year as needed.
Serve as academic advisor for an assigned caseload, beginning at New Student Orientation and continuing through students’ first year.
Monitor student progress through the early alert system and conduct outreach as needed.
Provide regular individual academic coaching to students who are mandated to receive coaching or who seek coaching voluntarily.
Assess student needs and provide follow-up.
Monitor referrals and academic progress through communication with faculty and staff and regularly scheduled meetings with advisees.
Facilitate development of individual educational goal plans, make referrals, and maintain individual student records.
Provide short-term assistance to students entering the department, including referrals, course suggestions, general University information, and assistance with campus involvement.
Collaborate with staff to develop and present departmental workshops, programming, and services.
Participate in campus events and disseminate information to promote the department.
Collaborate with staff to identify, serve, and monitor YSU students requesting assistance.
Conduct studies and apply current retention research.
Consult and cooperate with campus offices to identify student needs and coordinate related services; provide information as necessary.
Prepare retention reports and intervention recommendations; create mid-semester and final reports for referral sources; and monitor referrals and academic progress through communication with faculty, staff, and students as needed.
Assist with training new hires.
Perform other duties assigned or required within the classification’s level of responsibility, at the supervisor’s discretion.