Program Administrator

YMCA of San Diego County•San Diego, CA

6d•$20 - $24•Remote

About The Position

The Program Administrator is responsible for providing daily administrative and clerical support to ensure efficient operation of their designated program. This role involves supporting the foundational administrative needs of the program, ensuring smooth operations, and aiding in the achievement of program goals while fostering a collaborative and service-oriented environment. The Kinship Support Program serves grandparents and other relatives raising children in the family across San Diego County. We provide navigation/case management, support groups, respite care, emergency funds, and family events. Our goal is to make sure caregivers have the resources and support needed for the kinship children in their care.

Requirements

Associate’s degree or two (2) years’ equivalent related experience required
A minimum of two (2) years’ work experience required in:
One (1) year of experience with coordinating administrative processes and/or project coordination
One (1) year of experience with direct customer service support
Proficiency in Microsoft Office and general office equipment required
Strong customer service skills, sensitivity to at-risk populations, and cultural competency
Exceptional verbal and written communication skills
Ability to manage competing priorities effectively
Capability to work collaboratively with internal and external partners to establish and sustain productive working relationships
Must be detail-oriented with strong time management and organizational skills
Demonstrates initiative, resourcefulness, and problem-solving skills
Must be self-aware, flexible, adaptable, and teachable
Ability to work with confidential information
Ability to stay organized, focused, and positive while working on multiple projects and tasks
Visual acuity to read digital, printed, and handwritten materials
Auditory ability to engage in extensive telephone and direct communication
Ability to perform repetitive updates to physical and computer files with proper documentation
Ability to work effectively with others in alignment with the YMCA 4 Core Values; Models the 4 Core Values in all aspects of position responsibilities
CPR/AED, and First Aid Certification, must include Adult and Child/Infant, obtained within 30 days of hire, and must be from one of the following certifying organizations: American Red Cross, American Heart Association, or American Safety and Health Institute

Nice To Haves

Bilingual in Spanish preferred

Responsibilities

Manage and perform administrative and clerical functions, potentially including billing, data entry, program reporting, compliance, communication, scheduling, event coordination, new employee support, resource maintenance, and/or record-keeping duties specific to the program
Ensure accurate and timely documentation and processing
Adhere to federal, state, contract, program, and company policies, procedures, and regulations
Provide timely and consistent communication
Assist in resolving program issues and reconciling discrepancies as necessary
Manage time and priorities effectively to meet deadlines and deliver quality projects
Maintain consistent levels of service, coordinating with program staff as necessary
Work independently and as a team member to create innovative ways to meet contract goals and provide a high level of service that is engaging and meets the needs of the participants
Perform other administrative tasks as assigned and assist with maintaining proper document storage and auditing
Participate in and attend all required staff meetings, trainings, YMCA staff development events and appropriate agency-wide committees