Program Administrator, Margaret Hackett Family Program

University of Chicago•Hyde Park, IL

4d•Onsite

About The Position

The job provides specialized business support for the Margaret Hackett Family Program (MHFP), which includes direct support to patients and families diagnosed with CNS Anomalies (Chiari, Craniosynostosis, Hydrocephalus, Syringomyelia, Spina Bifida) to create awareness of the MHFP while helping patients and families navigate the healthcare system, create and maintain support groups, and develop educational resources.

Requirements

Minimum requirements include vocational training, apprenticeships or the equivalent experience in related field (not typically required to have a four-year degree).
Minimum requirements include knowledge and skills developed through 5-7 years of work experience in a related job discipline.

Nice To Haves

Bachelor's Degree.
Familiarity with central administration within a complex research university environment.
Excellent oral and written communication skills.
Excellent interpersonal and customer service skills.
Handle sensitive and confidential situations and information with absolute discretion.
Maintain calm and courteous demeanor and to work productively despite heavy workload, competing priorities, complex problems, and tight deadlines.
Excellent problem-solving skills.
Ability to use appropriate resources to resolve an issue.
Ability to follow an issue through to resolution.
Considerable skill in working both independently and as a team member.
Ability to take initiative and organize and complete projects with minimal supervision.

Responsibilities

Develops communication and marketing plan with Program Manager to promote MHFP including email campaign, newsletter distribution, and social media posts.
Frames the organization's impact in a way that is trustworthy, credible, and compelling.
Tells authentic, mission-driven stories via blogs, videos, and newsletters.
Manages social media platforms, tracks performance metrics, and engages with followers.
Promotes MHFP to local Chicagoland clinics and hospitals.
Networks to build relationships with local providers and administrators.
Conducts virtual and in-person presentations to inform local providers about MHFP resources.
Endorses MHFP resources at medical conferences/meetings in Chicagoland area.
Networks to find local medical conferences/meetings & clinic outreach opportunities with CNS anomaly providers .
Attends local conferences/meetings to promote MHFP opportunities & advocacy materials.
Creates & Maintains Connect Groups for patients and families with CNS anomalies that meet in-person and/or virtually.
Recruits and trains volunteers to form Connect Group for patients and families with CNS Anomalies.
Coordinates patient and family events to connect families and offer MHFP resources.
Responds to requests received from patients, their caregivers and medical professionals for information and support in dealing with the challenges of CNS Anomalies.
Supports the delivery of services to program participants and/or beneficiaries.
May interact with faculty, researchers and staff for committee work or information.
Performs other related work as needed.