Administrator LCSW LPCC LMFT - Community Mental Health 122

Telecare Corporation•San Diego, CA

53d•$118,995 - $147,000•Onsite

About The Position

Telecare is hiring a full-time, salaried Program Administrator to lead behavioral health operations at its Point Loma program in San Diego, California. This senior, fully on-site leadership role is responsible for the program’s overall performance, including clinical quality, operational effectiveness, team culture and development, customer and community relationships, and financial health. The role requires availability to respond to urgent operational needs outside regular business hours, including evenings and weekends when necessary. Program hours are generally 8:00 a.m. to 5:00 p.m., approximately 40 hours per week. The Program Administrator plans, organizes, directs, and evaluates program operations; sets strategic direction; ensures compliance with company policies, contracts, and regulations; oversees quality assurance and performance improvement; and supports clinical supervision and oversight as applicable. The position also leads department managers, staffing, recruitment, employee development and accountability, and serves as the primary connection between program operations and corporate and regional teams. The administrator represents Telecare in relationships with county and state agencies, community organizations, members served, families, and other stakeholders. The role helps maintain the program’s financial health by managing within allocated budgets, participating in budget development, monitoring staffing and operating expenses, and making decisions that balance care quality, workforce needs, and financial responsibility. The expected starting salary is $118,995.46–$147,000.00, based on relevant experience above minimum qualifications and applicable geographic differentials.

Requirements

Current California BBS license in good standing as an LCSW, LMFT, or LPCC.
Master’s degree in Social Services or a related qualifying discipline with applicable state licensure.
Four years of experience in an administrative management position within a healthcare setting.
Two years of experience with responsibility for professional staff supervision, budgeting, program planning, and licensing.
Understanding of community mental health services, psychiatric rehabilitation concepts, and recovery philosophy.
Must be at least 21 years of age.
Must meet applicable CPR, First Aid, and CPI certification requirements.
Must successfully complete applicable post-offer employment requirements, including background clearances, health screening, TB testing, exclusion checks, and degree/license verification.
If driving is required, must maintain a valid driver’s license, an acceptable motor vehicle record, and required automobile insurance.
Must be available to respond to urgent operational needs outside regular business hours, including evenings and weekends when necessary.

Nice To Haves

Experience with American Society of Addiction Medicine (ASAM) criteria, when applicable.
Knowledge of psychiatric conditions and recovery principles.
Experience building leadership teams, developing managers, and establishing accountability.
Strong customer and community relations, strategic planning, problem solving, change leadership, organization, prioritization, public speaking, and presentation skills.

Responsibilities

Plan, organize, direct, and evaluate program operations.
Establish the program’s strategic direction and priorities.
Ensure compliance with Telecare policies and procedures, contractual requirements, and applicable regulations.
Oversee quality assurance and performance improvement efforts.
Serve as the program’s privacy contact and ensure required HIPAA records, logs, and systems are maintained.
Provide clinical supervision and oversight as applicable, and support and evaluate licensed staff when required.
Maintain readiness for regulatory, licensing, and customer requirements.
Ensure operations remain responsive to the needs of members served and respond to urgent operational issues outside standard business hours.
Establish and communicate a clear program vision and build a culture aligned with Telecare’s mission, purpose, values, and beliefs.
Lead and develop department managers and establish appropriate staffing requirements across program departments.
Partner with Talent Acquisition and program leadership on recruitment and selection.
Support employee development, performance management, accountability, and retention; consistently implement program policies and procedures.
Serve as the primary connection between program operations and Telecare’s corporate and regional teams.
Develop and maintain relationships with state and local agency representatives, county customers, community organizations, members served, families, and other stakeholders.
Respond proactively as customer and community needs change and represent Telecare’s commitment to high-quality care and responsible stewardship.
Manage operations within allocated budget parameters and participate in development of the program’s fiscal budget.
Monitor staffing and other operational expenses and make operational decisions that balance quality, workforce needs, and financial responsibility.