PROGRAM ADMINISTRATOR - SES - 64083204

State of Florida • Pensacola, FL

3d • $67,376 - $109,562 • Onsite

About The Position

The role of this position is to manage, direct and supervise the professional operation sections of an area office within the Division of Disability Determinations (DDD).  The position is responsible for the planning, coordinating, implementing, evaluating and monitoring activities necessary to direct effectively these professional operational sections to ensure that the policies, procedures and goals established by the Director and the Social Security Administration are adhered to and met by area office operations.

Requirements

• Knowledge of the procedures and requirements for reviewing and analyzing Social Security determinations for compliance with applicable rules, regulations, policies and procedures.
• Knowledge of the procedures and requirements for processing Social Security determinations.
• Ability to apply Social Security rules, regulations, policies, and procedures.
• Ability to manage a disability program section.
• Current Florida Department of Health Employee

Nice To Haves

• At least four years’ experience working the following types and levels of SSA disability claims - Adult, Child, Initial, Reconsideration, Continuing Disability Review and Prehearing claims.
• Supervisory experience in a Florida Department of Health office or a minimum of three years’ experience managing a team in another agency or outside company.

Responsibilities

• Responsible for the supervision of staff Including appraisals, planning and directing their work, approving leave, having the authority for hiring, and taking disciplinary action or effectively recommending such actions.
• Supervises direct reports including motivating, training, providing guidance, and direction. Develops expectations and meets with staff regularly to discuss performance, complete performance reviews, and discipline action, if needed. Maintains vacation and work schedules to ensure proper coverage and completes timesheets. Ensures all staff complete required training and are offered additional training.
• Independently plans, coordinates, directs and manages all activities of the respective sections in the area office who are responsible for the developing and adjudicating of Social Security disability claims at the initial, reconsideration and continuing disability review levels.  Ensures that operational objectives are met in terms of the quantity, quality and timeliness of the work performed.
• Reviews and analyzes case management data for the purpose of evaluating each section by established criteria regarding performance requirements and program goals and expectations.  Communicates on a regular basis with the Program Administrator in staff meetings.  Uses information in the management reports to recognize superior performance and ensures that exceptional performance and/or contributions by employees are recognized and documented via personal memorandum or other forms of acknowledgement.  Assesses performance and takes appropriate corrective action as necessary.
• Takes the lead in promoting an environment which motivates employees to improve the quality and quantity of their work through an ongoing team building approach and emphasis on employee morale. Encourages input and participation from employees in improving work processes, and then takes immediate steps to implement changes in work processes which have the potential for improvements.  Ensures that exceptional performance and/or contributions by employees are recognized and documented via personal memorandum or other forms of acknowledgement.
• Maintains a cumulative record of the performance data of each section for the purpose of conducting probationary, quarterly, annual or special performance evaluations.
• Stays abreast of federal laws, state rules, and departmental policies relative to a wide range of personnel matters which include recruitment, selection, performance planning and review, discipline, leave under the Family and Medical Leave Act of 1993, and accommodations under the Americans with Disabilities Act (ADA), equal opportunity and the Fair Labor Standards Act and ensures adherence to these.  Provides appropriate direction and guidance in the timely resolution of specific personnel issues.
• Reviews and evaluates the overall performance of the examiner units, including adherence to statutes, policies, regulations and standards governing the SSA disability programs to ensure the level of quality and productivity expected by SSA.  Designs, implements, monitors and reviews the area office’s internal supervisory review system for quality assurance.  Investigates individual case deficiencies identified by Quality Assurance and/or the SSA Regional Office Disability Quality Branch and initiates appropriate corrective action necessary to ensure area office consistency in the application of Social Security law, rules and regulations, including Process Unification.
• Monitors closely the expenditure of funds used to purchase medical evidence.
• Plans the workloads, staffing, workflow, deadlines and work objectives for the operational sections.  Coordinates production activities with clerical support, word processing, coding, fiscal, professional relations, and the medical consultant staff.
• Directs and monitors the examiner units development and training activities conducted in the area office relative to SSA disability law, regulations, policy and guidelines, medical ad vocational development and evaluation principles; interviewing techniques; and workload and personnel management principles.  Assures that the examiner sections are provided pre-service and in-service training.
• Reviews publications of Social Security and State agencies pertaining to the program to keep abreast of new developments and changes in policy and procedures in processing disability claims.  Disseminates medical, vocational and technical instructions to the examiner units to ensure the implementation of any necessary changes.
• Serves as the alternate local information security and privacy coordinator.  Develops, prepares, implements and monitors the Area Office Security and Privacy Action Plan based on federal, state, and division policies and procedures for ensuring the integrity of a sophisticated electronic communications system, the physical security, and the confidentiality of claimant as well as employee data.
• Ensures Area Office staff are trained and in compliance with the Security and Privacy Action Plan, the BCP/COOP plan, and federal and state incident reporting.  Also ensures compliance with federal quality assurance sampling procedures.

Benefits

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions(For more information, please click www.myfrs.com);
• Flexible Spending Accounts;
• Tuition waivers;

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed