PROGRAM ADMINISTRATOR SENIOR

Arizona Department of Administration•Phoenix, AZ

8d•$73,000•Onsite

About The Position

The Arizona Department of Health Services promotes and protects the health of Arizona’s children and adults. Our mission is to promote, protect, and improve the health and wellness of individuals and communities in Arizona. We strive to set the standard for personal and community health through direct care, science, public policy, and leadership. ADHS promotes alternative work schedules, flexible hours. We have positions that can fit any stage in your career; from entry to senior level. We offer a robust benefit package, including the ADHS Student Loan Assistance Program, where eligible employees can receive up to $300.00 per month for their outstanding student loans. Come check us out and see how you can make a difference in the lives of all Arizonans.

Requirements

Public sector program administration with complex and varying requirements.
Supervision management principles and techniques.
Statutes, rules, policies and procedures governing Vital Records.
Customer service techniques including complex problem solving.
Human Resources policies and procedures.
Current interview methods for hiring staff including behavioral interview techniques.
Thorough knowledge of administrative procedures and remedies.
Performance Management (PM), and Continuous Quality Improvement (CQI) and Lean methodologies.
Supervisory skills involving hiring, training, motivating and evaluating program staff.
Proficient in technology and the use of a variety of systems such as web-based registration and issuance systems.
Presentation skills for a variety of situations including hearing or court testimony and public information venues.
Critical thinking and excellent written and oral communication are needed.
Organizational management and task prioritization.
Develop and evaluate performance measures.
Excellent written, verbal and presentation skills, ability to communicate, collaborate and provide consultation to internal and external customers.
Efficiently and effectively manage multiple projects.
Analyze complex situations to determine appropriate short term and long-term solutions.
Critical thinking to enhance problem resolution.
Plan, assign and coordinate the flow of work within the office.
Support a diverse multi-cultural workforce that reflects the community, promotes equal opportunity at all levels of public employment, and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination.
Driver's License.
Must possess a valid level one fingerprint clearance card issues pursuant to A.R.S. §36-113.

Nice To Haves

Bachelor's Degree in Public Health or closely related field and a minimum of five years leadership experience. A Master's Degree may count towards 2 years leadership experience.

Responsibilities

Provide leadership, training, instruction for the statewide system of Vital Records (supervisors, employees, partners and stakeholders); interpret statutes and rules; provide input to policies and procedures for the administration of Vital Records; ensure adequate customer service is provided.
Oversee operations of the state OVR to ensure compliance with governing regulations; coordinate roles and responsibilities within the office; analyze documents and make decisions pertaining to the registration and issuance of Vital Records; approve procedures ensuring efficiency and clarity; delegate assignments. Ensure accurate daily accounting of fees collected and services provided.
Manage and direct subordinate staff (work assignments, setting priorities, hiring, discipline, provide training, approving leave requests, and preparing evaluations, etc.) This position directly supervises two contractors that are housed in the office for the processing of expedited shipping orders. The position will be responsible for scheduling all training, conducting performance evaluations and communication directly with the contractor's vendor on all performance standards.
Coordinate roles and responsibilities within the office; approve procedures ensuring efficiency and clarity; delegate assignments to managers.
Professional representation and communication with key partners, stakeholders, office staff, agency administration and legal representation.
Other duties as assigned as related to the position.

Benefits

Affordable medical and dental insurance plans
Paid vacation and sick time
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program)
10 paid holidays per year
Wellness program and plans
Life insurance
Short/long-term disability insurance
Defined retirement plan
Award winning infant at work program
Credit union membership
Transit subsidy
ADHS Student Assistance Pilot Program