Program Administrator 2

State of Ohio • Columbus, OH

6d • Onsite

About The Position

This position helps ensure Ohio child support payments are collected, processed, and disbursed accurately. The role includes vendor oversight, support for county child support agencies, and monitoring payment operations to keep services running smoothly. The position is in the Office of Child Support (OCS) which establishes policies and guidelines for the child support program based on federal and state laws. Ohio's child support program provides services to help ensure that children receive the financial and medical support they are legally entitled to and deserve.

Requirements

• Completion of undergraduate core program in business administration, management science or public administration AND 2 yrs. trg. or 2 yrs. exp. in supervisory, administrative &/or managerial position.
• Completion of undergraduate core program in academic field commensurate with program area to be assigned per approved Position Description on file AND 2 yrs. trg. or 2 yrs. exp. in supervisory, administrative &/or managerial position or staff position involving planning, research &/or policy/procedure development.
• 4 yrs. trg. or 4 yrs. exp. in business administration management science or public administration.
• 1 yr. exp. as Program Administrator 1, 63122.
• The equivalent of Minimum Class Qualifications For Employment noted above.
• Strong critical thinking, problem-solving, and attention to detail.
• Ability to work with multiple data sets and use Excel (sorting, filtering, reports).
• Clear written and verbal communication skills.
• Strong organization, time management, and ability to handle multiple deadlines.
• Ability to explain policies simply and professionally, even in sensitive situations.
• Proficiency with computers, multiple systems, and virtual collaboration tools.

Responsibilities

• Monitor the vendor’s performance and ensure contract requirements are met.
• Work with county agencies and employers to resolve payment issues and delays.
• Review payment data, identify problems or trends, and coordinate corrective actions.
• Use Excel and other data tools to track accuracy, performance, and reporting metrics.
• Conduct call center quality reviews and recommend improvements.
• Provide clear guidance to counties, partner agencies, and the public.
• Assess operations and develop or update procedures to improve performance.
• Draft policy or process changes as needed.
• Assist with system updates, testing, and process improvements.
• Maintain program documentation, assist with training, and coordinate projects.

Benefits

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree