Program Administrator

Ballad Consulting Group•Calgary, AB

3d•Onsite

About The Position

Ballad Group is seeking a Program Administrator passionate about teaching and supporting individuals in their Work Employment Readiness and Connections Program (WERC). The WERC program aims to develop and administer individualized skill enhancement training and job placement for multi-barriered Albertans to help them find and maintain employment. This will involve in-class training and hands-on skills development in simulated carpentry and hospitality work sites. The Program Administrator will be a key member of Ballad’s Training Division in the Calgary Region, responsible for program and project administration, managing student and employer relationships, and ensuring smooth office operations. The role requires supporting training programs with administrative needs, excellent communication, and a creative approach to process development for efficient program delivery. The successful candidate will build credible and confidential relationships with employees, participants, and stakeholders, working closely with the WERC and Essential Skills to Success program teams.

Requirements

Two or more years of relevant work experience
Excellent verbal and interpersonal communication skills
Exceptional organization, time management, and prioritization skills
Strong team-oriented skills
Strong interpersonal, relationship building and conflict resolution skills

Nice To Haves

Experience in Employment Services is considered an asset
A post-secondary diploma in a relevant study or equivalent is an asset
Experience using compass is a bonus but not required

Responsibilities

Effectively and efficiently manage all program / project inquiries via, phone, email and website.
Identify & procure supplies and materials required for program and training offices.
Conduct follow-up phone calls where required.
Greet, direct and support participants, clients and employers who walk in our doors.
Accurately input data into Ballad’s data management system; Monday.com
Support the Senior Program Administrator for completing Compass.
Develop and manage reporting dashboards in collaboration with Program Advisor
Assist with bi-weekly, monthly and project reporting.
Prepare agenda’s and take notes at team meeting when requested
Ensure brand consistency on all internal training material and presentations
Research, register and attend local networking events and job fairs to promote training programs
Collaborate with the team leads to ensure consistency.
Promote program activities internally and externally.
Provide positive solutions to challenges amongst staff, participants, and partners.
Other duties that may arise from time to time and as may be assigned