Program Administrator 2 - IT (PN 20036289)

State of Ohio • Columbus, OH

4d • Onsite

About The Position

The Ohio Department of Developmental Disabilities (DODD) is seeking a Program Administrator 2 - IT to partner with people and communities to support Ohioans with developmental disabilities and their families in realizing their version of a good life. This role will relieve the Deputy Director (Chief Information Officer) and Assistant Deputy Director of a variety of difficult administrative duties. The position involves working with ITS Management to prepare and administer budgets, establish and oversee maintenance of fiscal controls, and ensure all ITS assets are tracked, inventoried, and appropriately salvaged. The Program Administrator 2 - IT will report on budget and procurement activities, manage software supplier relationships, track software licensing and renewals, and oversee the division’s timekeeping reconciliation process. This role also involves preparing timesheet accuracy reports, reviewing and managing staff augmentation vendor invoices, and training backup staff for timekeeping duties. Additionally, the position will develop, analyze, and distribute administrative information, serve as backup for CIO administrative workflows, assess and recommend improvements to work processes, and ensure processes are documented. The role supports the agency’s call for elevated customer service and turnaround, serves as backup for other Program Administrators, and redirects IT support requests to the ITS Call Center. Other related duties may be assigned.

Requirements

• 4 years' training or 4 years' experience in business administration management science or public administration.
• OR Completion of undergraduate core program in business administration, management science or public administration AND 2 years' training or 2 years' experience in supervisory, administrative &/or managerial position.
• OR Completion of undergraduate core program in academic field commensurate with program area to be assigned per approved Position Description on file AND 2 years' training or 2 years' experience in supervisory, administrative &/or managerial position or staff position involving planning, research &/or policy/procedure development.
• OR 1 year experience as Program Administrator 1, 63122.
• OR Equivalent of Minimum Class Qualifications For Employment noted above
• Job Skills: Program Management, Budgeting, Computer Literacy, Customer Service, Operational and Administrative Support, Adaptability, Attention to Detail, Continuous Improvement

Nice To Haves

• Preferred working experience using the following tools/systems: ServiceNow, OhioBuys, OnBase, and VectorVMS

Responsibilities

• Relieves Deputy Director (Chief Information Officer) and Assistant Deputy Director of a variety of difficult administrative duties
• Works with ITS Management to prepare and administer budget
• Establishes and oversees maintenance of fiscal controls
• Works with ITS Client Services and ITS Systems Management to ensure all ITS assets are tracked in the central ITS asset management system, inventoried annually, and appropriately salvaged on a regular basis
• Reports all ITS budget and procurement activities weekly to CIO and Deputy CIO
• Works with software suppliers, software application owners, and Fiscal to effectively determine software supplier risk and privacy assessment thresholds, track details related to software licensing and renewals, and manage additional information needed to complete procurement and renewal requests
• Manages the division’s timekeeping reconciliation process in coordination with all ITS managers
• Prepares timesheet accuracy and completeness reports for CIO and Deputy CIO
• Reviews and manages staff augmentation vendor invoices against submitted consultant timesheets
• Trains, mentors, and oversees designated backup staff for timekeeping duties to ensure continuity of operations
• Develops, analyzes, and distributes administrative information such as budget summaries, training materials, program updates, and internal communications using approved ITS tools (e.g., DODD Insider, OhioBuys, Vector VMS, ServiceNow, Microsoft Office applications)
• Serves as backup for CIO administrative workflows
• Assesses work processes regularly and recommends improvements to enhance efficiency, accuracy, and customer service
• Ensures all assigned processes are clearly documented and maintained
• Supports the agency’s call for elevated levels of customer service and turnaround
• Serves as back-up for other Program Administrators across the agency, as needed
• Redirects any requests for Information Technology Services support to the ITS Call Center and/or submits an ITS Call Center ticket on behalf of a user
• Performs other related duties, as assigned

Benefits

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level