20067539 -Columbus - Program Administrator 1

State of Ohio • Columbus, OH

7d • Onsite

About The Position

The Workers' Compensation Agency (BWC) is hiring a Program Administrator 1 for its Columbus Claims Services Quality & Performance Program. The position analyzes claims performance using surveys, data tracking, and reporting tools, and provides recommendations to improve operations. It develops and implements customer service strategies, operational guidelines, and resources to improve customer and claims experiences. The role also coordinates recruitment and retention efforts, oversees staff training, and responds to inquiries and complaints from internal and external stakeholders.

This is a permanent, full-time classified position based at 30 West Spring Street in Columbus, Ohio. The stated work hours are 8:00 a.m. to 5:00 p.m. BWC’s core operating hours are Monday through Friday, and flex-time schedules may be available based on operational needs and supervisor approval. The position may require travel; employees must be able to provide their own transportation and/or legally operate a state-owned vehicle.

Requirements

• Meet one of the listed minimum qualification pathways: 36 months of training or experience in business administration, management science, or public administration; or an undergraduate core program in one of those fields plus 12 months of training or experience in a supervisory, administrative, and/or managerial position involving limited research and public contact; or an undergraduate core program in an academic field commensurate with the assigned program area plus 12 months of training or experience in a supervisory, administrative, managerial, and/or staff position involving limited research and public contact; or an equivalent combination of the stated minimum qualifications.
• If assigned to operate vehicles regulated by Section 4506.01 of the Ohio Revised Code, hold a valid commercial driver's license.
• Submit an Ohio Civil Service Application through the online Ohio Hiring Management System; paper applications are not accepted.
• Sign a background-check authorization form and undergo a criminal background check before an offer of employment.

Responsibilities

• Analyze claims performance through surveys, data tracking, and reporting tools, and recommend operational improvements.
• Develop and implement customer service strategies, operational guidelines, and resources to improve customer and claims experiences.
• Coordinate recruitment and retention efforts using targeted outreach, relationship-building, and employee engagement plans.
• Oversee staff training programs, including onboarding, ongoing development, and identifying training needs.
• Handle inquiries and complaints from internal and external stakeholders.

Benefits

• Medical coverage
• Free dental, vision, and basic life insurance premiums after completion of the eligibility period
• Paid vacation, personal, and sick leave
• 11 paid holidays per year
• Childbirth, adoption, and foster care leave
• Education and development opportunities, including Employee Development Funds and Public Service Loan Forgiveness
• Public retirement systems, including OPERS, STRS, SERS, and HPRS
• Optional deferred compensation

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed