Program Account Manager

Prime Connected • Omaha, NE

3d • Onsite

About The Position

Prime Connected is hiring an experienced Account Manager to lead national low voltage technology programs, manage key customer relationships, and directly lead teams of field technicians. Our Account Managers own the success of complex, multi-location low voltage projects from kickoff through completion. You'll be accountable for project performance, customer satisfaction, field team execution, and the growth of your assigned accounts. If you have experience in low voltage, technology deployment, project management, or field operations and are ready to take ownership of large-scale programs, we want to hear from you.

Prime Connected is a Midwest-based low voltage technology company with a national footprint and more than 25 years of experience supporting complex technology installations. Our teams deploy structured cabling, healthcare technology, nurse call, patient monitoring, RTLS, and other low voltage systems across the United States. We partner with customers to coordinate nationwide deployments, manage field resources, and deliver consistent results across multiple locations.

Requirements

• 3+ years of experience in low voltage, project management, account management, field operations, technology deployment, or a similar customer-facing leadership role.
• Experience managing multiple complex projects or high-stakes customer relationships.
• Comfortable leading field teams, managing competing priorities, and making decisions in fast-moving project environments.
• Strong communication and relationship-building skills.
• Ability to communicate effectively with low voltage technicians, internal leadership, and customer stakeholders while adjusting approach to the audience and situation.
• Approximately 5-10% travel for customer meetings, project kickoffs, sales site walks, and onsite project support.
• Comfortable working variable hours when customer or project needs require additional support.
• A valid driver's license is required.
• Ability to pass required background, drug, and physical screenings and meet customer site access requirements.

Nice To Haves

• Experience in the low voltage, structured cabling, telecommunications, construction, or technology integration industries is strongly preferred.
• Familiarity with ANSI/TIA/EIA cabling standards, the National Electrical Code, structured cabling systems, or low voltage project workflows is highly valuable.
• A degree is preferred but not required with sufficient relevant industry experience.

Responsibilities

• Serve as the primary customer contact for assigned low voltage programs and take ownership of the overall health and success of the account.
• Manage the full project lifecycle, developing project plans, setting expectations, monitoring progress, and ensuring projects are delivered in alignment with customer expectations, timelines, and budgets.
• Coordinate multiple low voltage projects simultaneously while working across internal departments, field teams, external partners, and customer stakeholders.
• Identify project risks, solve problems quickly, remove roadblocks, and proactively communicate with customers and internal leadership.
• Directly manage a team of up to 10 low voltage field technicians, including overseeing scheduling and project assignments, conducting regular check-ins, providing performance feedback, and supporting technician development.
• Maintain consistent expectations around low voltage installation standards, project execution, safety, professionalism, and the customer experience.
• Build strong relationships with customers, understand their evolving technology needs, and identify opportunities for additional low voltage projects and new lines of business.

Benefits

• Performance-based commission opportunities are available based on customer satisfaction, successful project delivery, and the revenue growth you help generate.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed