Program Account Coordinator

BELFOR Franchise Group•Birmingham, MI

5h•Onsite

About The Position

The Program Account Coordinator will be assigned to National Insurance Programs or National Client Accounts under our Red Alert or other programs. This role involves assisting company field locations in maintaining brand integrity and achieving successful electronic job files according to specific client standards and BELFOR requirements. The Program Account Coordinator acts as a liaison between internal team members, account managers, outside agencies, clients, third-party administrators, and end customers. Daily responsibilities also include utilizing database reports and other system technology.

Requirements

Strong computer skills including Microsoft Office and Google Suite.
2-3 years of computer program/application experience.
High School Diploma/GED.
Ability to work and communicate with different levels of employees.
Strong follow up skills; ability to organize applicable job timelines and follow up with internal and external contacts as needed.
Strong written and oral communication skills; including the ability to present ideas and suggestions clearly and effectively.
Strong organizational skills; ability to accomplish multiple tasks within the agreed upon timeframes through effective prioritization of duties and functions in a fast paced environment.
Self-motivated; ability to work both independently to complete tasks and respond to client requests as well as collaborating with others to utilize resources and knowledge in identifying high quality solutions.

Responsibilities

Ability to work with functional groups and different level of employees throughout the BELFOR organization.
Become proficient on applications associated with the assigned account. Be able to provide support to BELFOR field personnel on these applications.
Provide coaching to the BELFOR field offices via in person, virtual or phone sessions.
Assist BELFOR field offices on client applications.
Assist BELFOR field offices on re-qualification paperwork.
Assist with department goals and support.
Limited travel: Account conferences, field meetings, client meetings and account trainings if any are applicable.
Provide coaching to the BELFOR field offices via in person, virtual or phone sessions.
Provide assistance for the BELFOR field offices on completing electronic communication via the client and BELFOR specific applications.
Provide assistance for the BELFOR field offices on maintaining their electronic job files.
Working directly with the Estimator or assigned delegate to achieve success of our customer expectations and requirements.
Maintain updates on assigned accounts.
Comprehensive understanding of customer service, principles and practices.
SOP's - details to jobs to include communication and forms that need to be in the system with each job.
What are the fees for each account, when are they paid - taken out of payment received or invoice sent to each field office.
Work under time constraints to meet specific timelines.
Attention to detail and keen sense of safeguarding other people’s property and information.
Attend BELFOR sponsored operations and safety training courses as required.
Accurate job counts and revenue numbers at the end of every month for each account.
Use tasks in our Job Management system to monitor jobs for each account.
Run all requested and/or required reports regarding jobs for each account.
Other projects and duties as assigned.