Professional Writing Center Student Assistant

Berklee College of Music•Boston, MA

2d•Onsite

About The Position

This position serves as a Front desk receptionist in the Professional Writing Center located at 150 Mass Ave. The role involves managing a high volume of inquiries and providing essential support to faculty, staff, and students. The assistant will be responsible for maintaining office organization, relaying important information, and assisting with various administrative tasks.

Requirements

Current student at Berklee College of Music or Boston Conservatory at Berklee.
Enrolled at least half-time in a degree, diploma, or certificate-seeking undergraduate or graduate program (or pre-registered for the upcoming fall semester if working in the summer).
Have a valid United States Social Security Number (SSN).
Remain in “valid” Visa status as applicable.
A minimum 2.0 cumulative GPA (first-semester students are exempt until completion of their first semester).
Federal Work Study students may apply.
In good disciplinary standing.
Must be located in the U.S.
High receptionist skills needed.
Very high customer service skills needed and ability to deal cordially with people in sometimes stressful high-traffic situations.
High command of the English language.
Highly organized and able to multitask.
Punctual and extremely reliable.
Mature and professional enough to work independently.

Responsibilities

Answer phones, take detailed messages, and answer general division and college-wide related questions.
Provide accurate information to a high volume of people (128 faculty, chairs and staff plus a high volume of student traffic) at the front desk.
Keep track of the whereabouts and office hours of PWD faculty located in 155 Mass. Ave. offices across the street.
Contact faculty for their office hour meetings.
Refer students to the appropriate Chairs/faculty/locations for office hours, advising hours, various CBX tests, add-drop information, extra-help sessions, etc.
Keep track of conference room schedules in the PWD, giving out keys to booked rooms appropriately.
Relay appropriate information on office hour cancellation, changes in PWMTD operations, and classroom locations in the 150 Mass Ave building.
Unlock the supply closet, keys, update the whiteboard each morning, turn on lights and open PWC from door if locked at the beginning of shift.
Lock supply closet, lock up master key, turn off lights, double check if room doors (Rm 208 and 210) are locked, and close PWC door at the end of shift.
Accept deliveries as needed for Training and Support Office and for Dean of Music Technology Division and his Assistant.
Assist with supply inventory and pickup, xeroxing, and miscellaneous duties.
Keep desk and office space clean and organized.
Stay informed on Project Band sign-ups information and location for submissions, will no longer be located at 150 Mass Ave, and moving locations to 155 Mass Ave.