Professional Services Manager
About The Position
We are seeking a customer-focused and analytical Professional Services Manager who brings business acumen, operational expertise, and a passion for helping customers succeed. In this role, you will partner with customers to identify opportunities for improvement within their warehouse operations and leverage data-driven insights to help them achieve their business objectives. You will serve as a trusted advisor, helping customers maximize the value of their technology investments through operational analysis, performance measurement, and continuous improvement initiatives. By combining data, technology, and strong relationship management skills, you’ll guide customers toward informed business decisions that improve efficiency, productivity, and overall operational performance. If you enjoy solving complex business challenges, building strong customer relationships, and helping organizations transform data into actionable results, this role might be for you!
Requirements
- 5 + years of experience in account management, customer success, training, warehousing, operations, or a related field.
- Strong presentation and communication skills with the ability to engage stakeholders at multiple levels of an organization.
- Strong analytical and problem-solving skills.
- Ability to interpret operational data and translate findings into actionable recommendations.
- Excellent organizational and time management skills.
- Ability to manage multiple customer relationships and priorities simultaneously.
- Willingness to travel approximately 10% as needed.
Nice To Haves
- Bachelor’s Degree in Business or a related field.
- Experience within the material handling, warehousing, logistics, or supply chain industry.
- Experience with continuous improvement methodologies, Toyota Production System, or Raymond Lean Management.
- Familiarity with business intelligence and data visualization tools such as Power BI.
- Experience working with SQL or other data analysis tools.
- Experience with Smartsheet or similar project management platforms.
- Experience supporting technology adoption, change management, or operational transformation initiatives.
- Demonstrated ability to influence stakeholders and drive customer engagement.
Responsibilities
- Partner with customers to analyze operational data and identify opportunities to improve warehouse performance, efficiency, and productivity.
- Present findings and recommendations to customer stakeholders, helping drive data-backed business decisions.
- Collaborate with customer leadership teams to establish, monitor, and achieve key performance indicators.
- Conduct virtual and on-site customer engagements focused on operational improvement and business outcomes.
- Train customers on company portals, dashboards, and reporting tools to improve data visibility and adoption.
- Partner with Raymond Solutions and Support Centers to help customers maximize the value of their technology and service investments.
- Participate in technical design discussions related to telematics, warehouse optimization, and connected technology solutions.
- Assist customers with system administration and user adoption activities as needed.
- Facilitate collaboration across customer organizations to build alignment and support change management initiatives.
- Build and maintain trusted customer relationships, serving as a key resource throughout the customer lifecycle.
- Apply continuous improvement principles to both customer engagements and internal processes.
- Collaborate effectively with cross-functional teams to support customer success initiatives.
- Maintain a strong understanding of emerging technologies and industry trends to better support customer needs.
Benefits
- Competitive Salary
- Generous Paid Time Off and 13 Paid Holidays
- Affordable Medical plans and no-cost Dental & Vision options
- 100% 401(k) match up to 6%
- Company-Paid Life Insurance, Short-Term Disability, and Long-Term Disability
- Tuition Assistance Program
- Employee Assistance Program (EAP) with access to mental health care, legal support, and financial guidance
- Recognition and Kaizen (continuous improvement) Reward Programs
- Meaningful opportunities for personal and professional development
- Onsite Fitness Center & Occupational Health Clinic
- Best in class work culture!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
