Sr. Professional Services Engineer

Smartsheet

20h•$122,500 - $160,000•Remote

About The Position

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Smartsheet transforms work into dynamic work, unifying collaboration, workflows, and content management into a single flexible, secure, scalable, no-code platform that gives everyone the ability to continuously make an impact— so the enterprise, organizations, teams can compete in a transformed world. As the Senior Professional Services Engineer, you will play a pivotal role in facilitating our most strategic customers to achieve their desired business outcomes. A core function of this role involves translating intricate requirements into highly technical solutions; you can expect to support multiple internal and external projects concurrently. As a trusted advisor to customers, as well as to the Customer Excellence and Product & Engineering organizations, you’ll actively contribute to building, supporting, and sustaining programs that cultivate the enablement of essential Smartsheet technical knowledge. This knowledge will empower the ability to design, deploy, maintain, and govern enterprise customer solutions at scale. You will also leverage your technical expertise, in-depth knowledge of Smartsheet solutions, awareness of market trends, customer feedback, and the product roadmap to inform and update new and existing offerings, aligning them seamlessly with company goals. Collaborating closely with Professional Services Sales, Product, Product Marketing and Engineering, you will ensure the feasibility of technical solutions and the delivery of best-in-class technical outcomes adhering to established best practices. You will report to the Senior Director, Professional Services Engineering. This is a remote eligible position and you may work remotely from anywhere in the US where Smartsheet is registered.

Requirements

7-8 years relevant work experience or equivalent combination of relevant work experience and education
Minimum of 2 years project management experience
2+ years experience working with the Smartsheet platform.
Demonstrated success in designing, building, and implementing advanced / cutting-edge Smartsheet solutions that scale (inclusive of Advance applications, Connectors, Multi-Tier functionality, cross-functional usage, and non-standard use cases).
Excellent client management skills and the ability to work with customers in both pre-sales and post-sales environments.
Excellent solution visioning and problem solving skills.
Proven success partnering across departments.
Proven success mentoring and developing complex concepts with peers.

Responsibilities

Facilitate technical scoping and delivery on some of Smartsheet’s most strategic customers to achieve their desired business outcomes
Influence the evolution of Solution and product offerings within the Professional Services Engineering team through your knowledge of market trend analysis, customer feedback, and the current & future product roadmap.
Collaborate closely with the Product & Engineering organizations to propel the evolution of products, grounded in a deep understanding of customer needs, feedback, and documented Top Enterprise Issues.
Conduct technical solution feasibility reviews to support our senior delivery teams uphold quality standards and ensure adherence to design and build best practices within the Professional Services team.
Provide critical support to the Professional Services Sales team in providing technical expertise on complex opportunities, ensuring the feasibility of proposed solutions.
Serve as the authoritative Smartsheet subject matter expert (SME), encompassing comprehensive knowledge of solutions inclusive of all product capabilities.
Play a pivotal role in supporting Programs dedicated to enhancing technical Smartsheet knowledge across the Customer Excellence organization, fostering continuous growth.
Uphold and leverage product expertise to drive business development activities, ensuring a strategic alignment with the ever-evolving Smartsheet landscape.
Other responsibilities as assigned

Benefits

Employer subsidized medical/vision and dental coverage for full-time employees
401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
Monthly stipend to support your work and productivity
Flexible Time Away Program, plus Sick Time Off
US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
US employees receive 12 paid holidays per year
Up to 24 weeks of Parental Leave
Personal paid Volunteer Day to support our community
Opportunities for professional growth and development including access to Udemy online courses
Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
Teleworking options from any registered location in the U.S. (role specific)