Sr. Consultant, Professional Services

ScienceLogic•Reston, VA

3d•Hybrid

About The Position

ScienceLogic is redefining IT operations for the modern enterprise. Our AIOps platform empowers organizations to achieve Autonomic IT — where systems are self-healing, self-optimizing, and seamlessly aligned with business outcomes. We help enterprises and service providers gain unified visibility across hybrid and multi-cloud environments, automate workflows, and unlock performance at scale. We’re accelerating digital transformation through the power of automation, AI, and analytics — giving IT and business leaders the tools to deliver superior customer experiences, drive efficiency, and innovate with confidence. ScienceLogic is looking for a Professional Services Consultants to serve as the primary technical interface and onsite subject matter expert to customers for the ScienceLogic product line. This role offers the opportunity to join a fast-paced, collaborative environment and work with customers and colleagues from many different disciplines.

Requirements

A bachelor degree in computer science/engineering
Proven experience with implementation of enterprise level network management or application performance products
Thorough understanding of IT infrastructure, application, and enterprise infrastructure best practices
System administration/support experience in Windows and Unix environments with an emphasis on Linux
Have exceptional troubleshooting and customer-handling skills; flexible and willing to learn new technologies
Excellent written and verbal communication skills
10+ years in Federal space
7+ years’ experience supporting/using enterprise class infrastructure monitoring platforms
5+ years Linux operating system experience
3+ years MySQL Database experience
3+ years of experience with SNMP and vendor MIB architecture
3+ years of experience configuring SNMP trap and/or Syslog alerts
Strong knowledge of PowerShell, WMI, XML/SOAP

Nice To Haves

PHP and/or Python experience desired
Linux scripting experience desired
Experience with ITSM, EMS/NMS Systems (EM7, Solarwinds, IBM NetCool/Tivoli Nagios, HP OpenView or similar) and SNMP is a major plus.
Previous integration experience with ServiceNow, PagerDuty or ITSM platforms is a plus.
TS/CSI clearance preferred.

Responsibilities

Provide onsite consulting services and support to ScienceLogic customer with a focus on high quality, accuracy and customer satisfaction
Perform hands-on installation, configuration, and troubleshooting of ScienceLogic appliances as they relate to the ScienceLogic suite of products
Work closely with customer’s technical and management staff and act as subject matter expert for ScienceLogic products
Handle customer work activities via on-site and remote as required. (On-site client work may be full time).
Handle on-site work solely as a SME and Senior Consultant in ScienceLogic implementation activities
Act as the internal customer advocate for problem resolution, new product features, and future product direction
Record all activity in the department’s ticketing system
Use and create knowledgebase articles based on field incidents, and/or common or critical issues
Adhere to ScienceLogic Professional Services best practices
Participate in departmental projects
Document and record all activity and communication with customer in person, over telephone and email according to departmental standards of quality
Support and provide consulting services supporting federal or commercial IT standards (etc. support Federal ATO process, Security Audits, Change Management procedures)

Benefits

Comprehensive medical, dental and vision plans.
401(k) plan with employer match.
Flexible Paid Time Off (FTO) so that you can take the time that you need to re-energize.
Volunteer Time Off (VTO) - take two days off per calendar year to volunteer with your preferred charitable organization.
5-year Service Milestone Sabbatical.
Paid parental leave.
Generous employee referral bonus program.
Pet insurance.
HQ Office centrally located in Reston Town Center featuring a well-stocked kitchen with rotating snacks and beverages, and catered lunch on Thursdays.
Regular virtual company-wide events, including cooking classes, yoga, meditation and more.
The opportunity to learn and develop from some of the best and brightest minds in the industry!