Professional Services & Customer Delivery Engineer
About The Position
We’re looking for a Professional Services & Customer Delivery Engineer to join our customer delivery organization. This role is responsible for leading the successful delivery and implementation of Acre’s security and identity solutions, from requirements gathering through deployment and handover. You’ll combine strong technical expertise with customer engagement and project coordination skills, working closely with customers, Sales, and cross‑functional internal teams to deliver high‑quality solutions that create measurable customer value. This role is ideal for a technically strong, customer‑focused professional who enjoys owning solutions end‑to‑end.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent experience)
- 4+ years of experience in a Professional Services Engineer, Implementation Engineer, Technical Consultant, Customer Delivery, or similar role
- Experience delivering customer‑facing technical or SaaS solutions in an enterprise environment
- Strong communication skills with the ability to explain technical concepts to both technical and non‑technical audiences
- Proven ability to manage multiple projects with competing priorities
- Proficiency in one or more of the following: C#, Python, SQL, Flutter, MongoDB
- Experience designing and consuming RESTful APIs, including authentication and authorization
- Experience implementing and supporting webhooks and event‑driven integrations
- Familiarity with cloud platforms (AWS and/or Azure)
- Experience with CRM and ERP systems (e.g. Salesforce, NetSuite)
- Strong understanding of networking fundamentals, databases, and security principles
- Experience with deployment and integration tools such as Docker, Kubernetes, GitHub Actions, Jenkins, or similar
Nice To Haves
- Experience with access control, identity, or physical security software is a strong plus
- JIRA for project tracking and issue management
- Salesforce for opportunity and customer engagement tracking
- NetSuite for order management, project coordination, or financial workflows
- AWS Certified Solutions Architect
- Microsoft Certified: Azure Solutions Architect
- Other relevant technical or security certifications
Responsibilities
- Serve as a primary technical point of contact for customers throughout the delivery lifecycle
- Partner with customers and Sales to understand business objectives, technical requirements, and integration needs
- Translate customer requirements into solution designs, scopes of work, and delivery plans
- Design, configure, and implement customized solutions aligned with customer needs and Acre product capabilities
- Lead system configuration, testing, deployment, and post‑implementation support
- Ensure smooth integration with customer environments, including third‑party systems and platforms
- Coordinate delivery activities across Software, Technical, Professional Services, and Sales teams
- Define and track project timelines, milestones, risks, and dependencies to ensure on‑time, high‑quality delivery
- Support customer training and manage final system handover
- Provide expert‑level technical troubleshooting during and after implementation
- Diagnose and resolve integration, configuration, and performance issues
- Advise customers on best practices and optimization opportunities
- Capture customer feedback and lessons learned to improve delivery methodologies
- Contribute to documentation, standards, and internal knowledge sharing
Benefits
- competitive compensation package
- locally compliant benefits
- professional development
- training
- growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
