Professional Services Consultant

ScienceLogic

3d • Onsite

About The Position

ScienceLogic is redefining IT operations for the modern enterprise. Our AIOps platform empowers organizations to achieve Autonomic IT — where systems are self-healing, self-optimizing, and seamlessly aligned with business outcomes. We help enterprises and service providers gain unified visibility across hybrid and multi-cloud environments, automate workflows, and unlock performance at scale. We’re accelerating digital transformation through the power of automation, AI, and analytics — giving IT and business leaders the tools to deliver superior customer experiences, drive efficiency, and innovate with confidence. ScienceLogic is looking for a Professional Services Technical Consultant to serve as the primary technical interface and onsite subject matter expert to customers for the ScienceLogic product line. This role offers the opportunity to join a fast-paced, collaborative environment and work with customers and colleagues from many different disciplines. Do you have high energy, an innovative spirit and a strong professional services background with top technology skills? Then read on.

Requirements

• A Bachelor's degree in Computer Science/Engineering or similar.
• Effective team player willing to assist others when needed
• Proven experience with implementation of enterprise level network management or application performance products
• Process driven and proactive mindset; continuous improvement
• Thorough understanding of IT infrastructure, application, and enterprise infrastructure best practices
• Have exceptional troubleshooting and customer-handling skills; flexible and willing to learn new technologies
• Excellent written and verbal communication skills
• 5+ years’ experience supporting/using enterprise class infrastructure monitoring platforms
• 5+ years Linux operating system experience
• 3+ years Database query experience
• 3+ years of experience with SNMP and vendor MIB architecture
• 3+ years of experience configuring SNMP trap and/or Syslog alerts
• Strong knowledge of PowerShell, WMI, XML/SOAP, API
• Self-motivated with the ability to maintain a positive and cooperative attitude in sometimes stressful situations
• Strong leadership skills with the ability to prioritize competing project timelines

Nice To Haves

• Ability to identify process bottlenecks and identify potential solutions with automations or scripting.
• Experience with ITSM, EMS/NMS Systems (EM7, Solarwinds, IBM NetCool/Tivoli Nagios, HP OpenView or similar) and SNMP.
• PHP, GQL, and/or Python experience desired
• Previous integration experience with ServiceNow, PagerDuty or ITSM platforms is a plus

Responsibilities

• Provide onsite consulting services and support to ScienceLogic customer with a focus on high quality, accuracy and customer satisfaction
• Perform hands-on installation, configuration, and troubleshooting of ScienceLogic appliances as they relate to the ScienceLogic suite of products
• Work closely with customer’s technical and management staff and act as subject matter expert for ScienceLogic products
• Handle customer work activities via on-site and remote as required.
• Handle on-site work solely as a SME and Technical Consultant in ScienceLogic implementation activities
• Act as the internal customer advocate for problem resolution, new product features, and future product direction
• Record all activity in the department’s ticketing system
• Use and create knowledge base articles based on field incidents, and/or common or critical issues
• Adhere to ScienceLogic Professional Services best practices
• Participate in departmental projects
• Provide leadership and direction for your customer regarding the ScienceLogic product suite
• Creative person who looks for new and innovative ways to resolve problems
• Document and record all activity and communication with customer in person, over telephone and email according to departmental standards of quality
• Support and provide consulting services to our federal or commercial IT standards (etc. support Federal ATO process, Security Audits, Change Management procedures)

Benefits

• Comprehensive medical, dental and vision plans.
• 401(k) plan with employer match.
• Flexible Paid Time Off (FTO) so that you can take the time that you need to re-energize.
• Volunteer Time Off (VTO) - take two days off per calendar year to volunteer with your preferred charitable organization.
• 5-year Service Milestone Sabbatical.
• Paid parental leave.
• Generous employee referral bonus program.
• Pet insurance.
• HQ Office centrally located in Reston Town Center featuring a well-stocked kitchen with rotating snacks and beverages, and catered lunch on Thursdays.
• Regular virtual company-wide events, including cooking classes, yoga, meditation and more.
• The opportunity to learn and develop from some of the best and brightest minds in the industry!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level