Professional Services Consultant

Dorado Software Group

7d•Remote

About The Position

Optitex is seeking a Professional Services Consultant based in Latin America (LATAM) to join their global Customer Success team. The ideal candidate will have a passion for 2D/3D CAD software, an understanding of textile design in the Automotive, Furniture, or Apparel industry, and strong interpersonal skills. This role involves a hybrid of soft and hard skills to master technology and manage customer relationships. The company is a leading global provider of integrated 2D/3D product development software solutions and is part of FOG Software Group, a subsidiary of Constellation Software Inc.

Requirements

Minimum 3 to 5-year work experience in Automotive Trim design and development (or similar), with ample knowledge of pattern making and related processes
Experience with 2D/3D pattern software (Gerber, Lectra, etc.)
Experience with Adobe Illustrator/Photoshop for fashion and textile design
Excellent communicator and team player
Ability to prioritize tasks and meet deadlines
Good organizational skills detail oriented
Fast learner encompassing a wide range of software
Help Desk / Technical Support with great problem-solving skills
Work remotely with possible travel required
Portuguese and Spanish speaking required

Nice To Haves

Knowledge CAD/CAM design software (Nedgraphics, Kaledo, etc.) a bonus
English speaking an additional bonus

Responsibilities

Assist with pre-sales activities including presentations to both small/medium and enterprise customers
Support the organization of company initiatives such as webinars, trade show preparation, marketing rollouts, etc.
Support post-sales activities including but not limited to customer onboarding, technical and consulting support, and overall account and relationship management
Develop strong understanding of client’s business needs and goals
Strategically pursue new opportunities for account growth with existing clients by establishing credibility and aligning Optitex products to customer needs
Ensure that products and services are delivered to the client’s satisfaction on time, within scope, and budget
Assist in preparing presentations, RFI's, and RFP's, etc.
Communicate the progress of customer implementations to internal and external stakeholders
Conduct periodic quality control testing to ensure that the solutions are meeting the quality standards
Actively seek and track customer feedback on implementations and services
Represent the voice of the customer in product, service, and workflow design
Achieve and maintain a comprehensive understanding of the full line of software and services provided
Help customers meet their goals by effectively utilizing our solutions and services to their full potential