Professional Services Consultant I

Absorb•Gibsonton, FL

10d•Remote

About The Position

Ready to shape the future of workplace learning? Join Absorb as a Professional Services Consultant and become the expert customers rely on to bring their learning strategies to life. From leading high-impact implementations and technical integrations to advising stakeholders across HR, IT, and Learning & Development, you'll help organizations create learning experiences that drive real business results. Every project brings a new challenge, a new customer story, and a new opportunity to make a lasting impact, all while collaborating with a passionate team that loves solving complex problems and helping customers succeed.

Requirements

3+ years delivering client-facing projects in professional services, consulting, or LMS administration at a SaaS company.
Hands-on administrator experience with at least one commercial LMS such as Absorb, Docebo, Cornerstone, SAP SuccessFactors, or Workday Learning.
A record of carrying multiple concurrent projects, each with its own budget, timeline, and stakeholder group, through to sign-off.
Working knowledge of single sign-on standards (SAML 2.0, OIDC), REST APIs, and flat-file data feeds.
Comfort with data: building reports, validating imports, and explaining the results to non-technical stakeholders.
Bachelor’s degree or equivalent practical experience.

Nice To Haves

Familiarity with e-learning standards (SCORM, xAPI, AICC) and HRIS or HCM integrations is an asset.
PMP, CAPM, or comparable project management training is an asset.

Responsibilities

Scope, plan, and deliver paid engagements covering LMS administration and technical configuration
Lead discovery and requirements sessions with client stakeholders and turn the output into statements of work with defined milestones, deliverables, and acceptance criteria.
Run engagements that span client HR, IT, L&D, and compliance teams, holding each stakeholder group to its commitments so long-term projects finish rather than stall. Proactively engage Manager, Professional Services when project scope or deadlines are in jeopardy.
Configure Absorb LMS environments: departments and roles, enrollment rules, automated workflows, branding, and e-commerce settings.
Advise clients and co-ordinate with internal stakeholders on data migration, single sign-on (SAML 2.0, OIDC), REST API use, and scheduled data feeds, working with the Technical Services team on build and testing.
Manage a portfolio of concurrent engagements, tracking budget, timeline, and scope for each and reporting status to clients and internal leadership on a set cadence.
Write and maintain engagement documentation: configuration records, decision logs, and handover notes for Client Success and Support.
Act as a consulting resource to internal teams on LMS administration and data questions that fall outside standard support.