Professional Services Consultant I

Absorb

8d • Remote

About The Position

Ready to shape the future of workplace learning? Join Absorb as a Professional Services Consultant and become the expert customers rely on to bring their learning strategies to life. From leading high-impact implementations and technical integrations to advising stakeholders across HR, IT, and Learning & Development, you'll help organizations create learning experiences that drive real business results. Every project brings a new challenge, a new customer story, and a new opportunity to make a lasting impact, all while collaborating with a passionate team that loves solving complex problems and helping customers succeed.

Requirements

• 3+ years delivering client-facing projects in professional services, consulting, or LMS administration at a SaaS company.
• Hands-on administrator experience with at least one commercial LMS such as Absorb, Docebo, Cornerstone, SAP SuccessFactors, or Workday Learning.
• A record of carrying multiple concurrent projects, each with its own budget, timeline, and stakeholder group, through to sign-off.
• Working knowledge of single sign-on standards (SAML 2.0, OIDC), REST APIs, and flat-file data feeds.
• Comfort with data: building reports, validating imports, and explaining the results to non-technical stakeholders.
• Bachelor’s degree or equivalent practical experience.

Nice To Haves

• Familiarity with e-learning standards (SCORM, xAPI, AICC) and HRIS or HCM integrations is an asset.
• PMP, CAPM, or comparable project management training is an asset.

Responsibilities

• Scope, plan, and deliver paid engagements covering LMS administration and technical configuration
• Lead discovery and requirements sessions with client stakeholders and turn the output into statements of work with defined milestones, deliverables, and acceptance criteria.
• Run engagements that span client HR, IT, L&D, and compliance teams, holding each stakeholder group to its commitments so long-term projects finish rather than stall.
• Proactively engage Manager, Professional Services when project scope or deadlines are in jeopardy.
• Configure Absorb LMS environments: departments and roles, enrollment rules, automated workflows, branding, and e-commerce settings.
• Advise clients and co-ordinate with internal stakeholders on data migration, single sign-on (SAML 2.0, OIDC), REST API use, and scheduled data feeds, working with the Technical Services team on build and testing.
• Manage a portfolio of concurrent engagements, tracking budget, timeline, and scope for each and reporting status to clients and internal leadership on a set cadence.
• Write and maintain engagement documentation: configuration records, decision logs, and handover notes for Client Success and Support.
• Act as a consulting resource to internal teams on LMS administration and data questions that fall outside standard support.

Benefits

• Fully remote-first work with flexible work arrangements
• Comprehensive Health and Wellness Benefits including retirement savings programs
• Eligibility for two different bonus plans
• Generous time off
• Comprehensive medical and dental benefits based on your country of location
• New Hire Equipment Allowance
• Monthly Flex Allowance to support your success
• Endless opportunity for career growth and internal mobility
• Employee driven DE&I programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level