Professional Practice Lead, Client Services

Circle of Care, Sinai Health • Toronto, ON

1d • CA$65,000 - CA$76,500 • Hybrid

About The Position

The Professional Practice Lead (PPL) plays a pivotal role in leading and providing clinical support to a team of Client Services Supervisors (CSS), consisting of Registered Practical Nurses (RPNs) and Registered Nurses (RNs). By fostering collaboration with both internal and external stakeholders, as well as clients and their families, the PPL is dedicated to ensuring the delivery of client-centered care. This commitment extends to adhering to nursing regulations outlined in College of Nurses (CNO) policies and staying current with IPAC (Infection Prevention and Control) practices. In this capacity, the PPL closely collaborates with organizational leadership and frontline teams to uphold and improve care standards across the entire organization.

Requirements

• RN or RPN with current registration in the College of Nurses of Ontario combined with two years of relevant working experience.
• Excellent assessment skills.
• Two years of experience supervising PSWs.
• Excellent interpersonal, problem-solving, and communication skills.
• Highly organized, able to work independently, while functioning as a member of a team.
• Demonstrated efforts to continuously upgrade skills.
• Demonstrated initiative regarding continuous improvement opportunities.

Nice To Haves

• Language skills are considered an asset (e.g. Russian, Yiddish, Cantonese, Italian).
• Expertise with a specific client population would be considered an asset (e.g. Palliative, Dementia).
• Experience working with an elderly population or in community-based care would be considered an asset.
• Knowledge of the RAI would be considered an asset.
• Knowledge of adult education principles considered an asset.

Responsibilities

• Annually shadows each CSS within the community and conduct home visits.
• Create a plan for continuous professional development and training.
• Collaborate with the manager to establish and maintain ongoing caseload realignment.
• Monthly Peer support sessions with the client services supervisor team.
• Provide leadership in the development, evaluation, and improvement of clinical practice for the Client Service Supervisor (CSS) and Personal Support Worker (PSW) teams.
• Participate in researching, integrating, and promoting evidence-based clinical care models to achieve organizational goals and objectives.
• Participate as a leader in change management initiatives; act as a champion for continuous improvement, and participate in the development of policies, procedures, processes, and tools to improve care delivery which may include participation in project teams.
• Support complex and difficult client clinical issues and complaints which cannot be handled in a routine manner.
• Attend patient home visits and care conferences as required; support frontline staff with the development of care plans that are complex as a result of the identified clinical issues facilitated by comprehensive assessments.
• Demonstrate a commitment to the pursuit of results and service excellence.
• Review operational processes to identify opportunities for improvement, develop solutions, and collaborate within the Client Service’s team to take action.
• Participate in quality and process improvement activities.
• Participate in client satisfaction initiatives that continuously improves quality levels.
• Carry a reduced caseload of clients.
• Provide education and day-to-day support in the development of staff expertise.
• Support on-boarding and orientation of new CSSs and PSWs.
• Support continuous learning, professional development, and consistently excellent evidence-based care delivery through education, coaching, and mentorship of staff including supervision of PSWs in a unionized environment.
• Support the team and works with team members to ensure department (and/or client/family) needs are met including absence coverage.
• Develop professional working relationships with internal and external partners.
• Work respectfully, positively, and collaboratively within a team environment, sharing clinical and system knowledge, skills, experiences, and lessons learned; support knowledge exchange, translation, and integration.
• Actively participate in the Client Services Team, collaborate with, and provide solutions/support to team members and leadership in the department to achieve strategic goals and objectives.
• Work with leadership to support coaching opportunities and performance issues.
• Lead by example and demonstrate the organizational values in all personal behaviors.
• Assume on-call responsibilities.
• Identifying and reporting health and safety incidents and concerns in a timely manner to the appropriate supervisors and/or funders, documenting incidents in EasyCare and escalating appropriately to the designated supervisors as outlined in the Client Safety Reporting policy (C.01.38).
• Participating in health and safety processes and procedures.
• Participating in maintaining a safe workplace environment by cultivating a positive safety culture and encouraging best practices to promote both staff and client safety and well-being.
• Participating in all health and safety training initiatives on a regular basis.
• Taking proactive action against client incidents within your scope of practice.
• Developing a plan to identify, manage and/or minimize client safety risks or situations in adherence with risk management operations policies.
• Assessing the severity of an adverse client safety/risk event and determining the best follow-up and developing an action plan following the event. Collaborating with funder (ex. HCCSS) and following any additional processes as required.
• Calling emergency services (911) when the client is at an immediate risk of harming themselves or others, or if there is a serious injury and/or imminent harm.
• Evaluating any potential hazards and identifying clients at risk for adverse health and safety events, taking preventative measures when necessary to minimize reoccurrence.
• Reporting all safety events impacting clients, caregivers and families in a timely and honest disclosure.

Benefits

• Health and Dental Benefits: A robust benefits plan with comprehensive health, dental, paramedical and vision coverage with employer paid premiums to support you and your family through all stages of life.
• Retirement Savings Plan: As part of our commitment to your long-term well-being, we provide an RRSP program through RBC with employer and voluntary employee contributions.
• Learning and Development: We support your continued growth and learning through paid training and professional development opportunities throughout your career.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed