Client Services Lead

Colliers International•Orlando, FL

3d•Onsite

About The Position

The Client Services Lead provides day-to-day support as a Client Services Coordinator to Brokers and provides exceptional coaching and functional direction to a group of Client Services Coordinators. The role ensures the smooth running of teams from a functional perspective, provide feedback to team members, and act as a liaison between Brokers and the operational leadership team. The Client Services Lead also plays a key role in helping to manage workloads and re-balancing resources in efforts to optimize organizational performance and to maintain exceptional levels of administrative service.

Requirements

Minimum of 4+ years of experience in a similar position.
Bachelor’s degree in a related field.
Holds a commercial real estate license.
Advanced proficiency with Adobe Creative Suite 4: InDesign, Photoshop, Illustrator, and Acrobat.
Intermediate to advanced proficiency with Microsoft Office Suite.
Exceptional customer service, organizational and prioritization skills.
Ability to work under pressure, deal with multiple deadlines, effectively handles stressful situations, and work with minimal direction/supervision.
Excellent communication (follow-through and follow-up) skills, and ability to meet commitments and deadlines.
Ability to solve problems involving several options in situations.
High degree of professionalism and passion for success.
Self-starter and team player with a strong attention to detail.

Nice To Haves

Adobe Flash and/or Microsoft Silverlight expertise is a plus.

Responsibilities

Balance multiple activities and projects at a time for multiple members of the team and track action items.
Database management with multiple target populations
Draft or edit legal documents as applicable to transactions.
Participate in management and coordination of transaction and due diligence processes, entering deal sheets, submitting completed trade record, and supporting paperwork.
Assist with marketing campaigns, including scheduling campaigns, maintenance of mailing lists and running campaign reports.
Assist when required to initiate and manage overall marketing campaign/plan as it relates to Brokers’ listings.
Maintain records of correspondence, complete marketing update reports and client activity reports.
Maintain property listings on various websites; update Brokers’ recent transactions on applicable websites.
Create marketing flyers and update as needed.
Monitor competitor research and data collection and liaise with appropriate departments to obtain data, such as company and title searches and property particulars (e.g. financial, marketing, research).
Prepare surveys (lease and sales comparable, availabilities).
Coordinate market reports and conduct basic comparative analysis.
Develop pitches and presentations for a varied range of clients and brokers.
Liaise with clients to coordinate information, organize meetings and obtain required documentation.
Liaise with Broker(s) and Sales Assistant(s) regarding listing inquiries; set-up and facilitate tours.
Interface with clients and prospective clients on listings and potential business opportunities.
Travel as needed between regional office locations to support business activities as assigned.
Train new hire Client Services Coordinators on all relevant platforms and provide ongoing training and support.
Provide ongoing trainings and support for all Client Services Coordinators within the regions