Professional Learning Specialist

Goodheart-Willcox Publishers•Tinley Park, IL

2d•$70,000 - $80,000•Hybrid

About The Position

Goodheart-Willcox (G-W), an employee-owned leader in Career and Technical Education (CTE) and Health Education, is seeking a Professional Learning Specialist to deliver high-impact professional learning experiences that support successful implementation, instructional effectiveness, educator confidence, product adoption, and long-term customer success. The role follows a hybrid schedule, with one day per week in the Tinley Park, Illinois office. Travel of up to 40–50% may be required during peak implementation and professional learning seasons. The specialist delivers in-person and virtual onboarding, training, and professional learning, including customized workshops, coaching, implementation support, and professional development programs. The role also designs and maintains learning resources for customers and internal teams, supports strategic accounts in partnership with Customer Success Managers, and contributes to continuous improvement through customer feedback, program evaluation, and learning impact analysis. The position requires a bachelor's degree and at least five years of relevant experience. G-W describes its culture as collaborative, empowering, and respectful, guided by the values Do the Right Thing, Can-do Attitude, Roll Up Your Sleeves, Always Improving, and Collaborative Spirit. Applicants must be legally authorized to work in the United States; visa sponsorship is not available.

Requirements

Bachelor's degree required.
At least 5 years of experience in professional learning, instructional coaching, training, educational technology, curriculum implementation, customer success, or a related field.
Experience delivering engaging in-person and virtual professional learning, workshops, webinars, conference presentations, or customer training programs.
Demonstrated ability to facilitate adult learning experiences that drive instructional change and product adoption.
Working knowledge of learning management systems such as Canvas, Moodle, Blackboard, D2L Brightspace, or similar platforms.
Strong understanding of adult learning principles, professional development best practices, change management, and implementation science.
Excellent presentation, facilitation, coaching, written communication, and relationship-building skills.
Strong project management, problem-solving, and organizational skills, including the ability to manage multiple priorities and deadlines.
Experience collaborating with Customer Success, Sales, and cross-functional customer-facing teams.
Proficiency with Microsoft 365, Microsoft Teams, webinar platforms, and virtual facilitation technologies.
Ability to travel up to 40–50% during peak implementation and professional learning seasons.
Must be legally authorized to work in the United States; the company does not sponsor work visas.

Nice To Haves

Degree in Education, Curriculum & Instruction, Educational Leadership, Educational Technology, Adult Learning, or a related field.
Experience in educational publishing, curriculum solutions, K-12 education, higher education, workforce development, or edtech.
Knowledge of Career and Technical Education (CTE), Health Education, Skilled Trades, or workforce readiness programs.

Responsibilities

Deliver engaging in-person and virtual onboarding, training, and professional learning to support implementation and adoption of G-W solutions.
Facilitate fee-based professional learning engagements, including customized workshops, coaching sessions, implementation support, and professional development programs.
Lead sessions at customer sites, conferences, regional events, association meetings, webinars, and customer engagement events.
Advise educators, administrators, instructional leaders, and district teams on instructional best practices and implementation.
Partner with Customer Success Managers to support customer goals, product adoption, retention, and overall customer success.
Support strategic customer accounts through implementation planning, goal-setting discussions, and professional learning recommendations.
Design, develop, and maintain professional learning resources, including facilitator guides, participant materials, implementation toolkits, webinars, coaching resources, and self-service learning assets.
Create and update scalable professional learning programs supporting onboarding, implementation, instructional practice, and product adoption.
Develop customer-facing resources that help educators integrate G-W content and digital tools into effective instructional practices.
Create internal training materials, knowledge base articles, process documentation, and reusable customer-support resources.
Manage multiple customer engagements, learning commitments, implementation schedules, and event deliverables simultaneously.
Improve professional learning offerings using customer feedback, program evaluation, and learning impact analysis.

Benefits

Employee Stock Ownership Plan (100% company funded; company contribution stated as 10%).
401(k) with a 4% company matching contribution.
Three medical plan options.
Two dental plan options.
Vision plan.
Generous paid time off.
Wellbeing Program.
Cariloop Caregiver Concierge.
Pet insurance.
Employee Assistance Program.
Social activities and events.