Professional Learning Quality and Enablement Senior Manager

Zearn•New York, NY

5d•Remote

About The Position

The Professional Learning Quality and Enablement Senior Manager at Zearn is responsible for ensuring that every educator's professional learning experience, whether led by an internal facilitator or a certified external partner, meets Zearn's quality standards. This role is crucial as Zearn's professional learning reaches educators through multiple channels, including internal facilitators, a network of certified external delivery partners, and new delivery formats. Reporting to the Professional Learning Ops Director, this position sits on the PL Delivery team and is accountable for maintaining quality across all channels. The role involves setting and enforcing certification standards for external partners, analyzing educator feedback to improve PD experiences, and personally delivering PD in critical situations. Key responsibilities include designing and running quality monitoring for partners, identifying and resolving performance issues, defining Zearn's core PD messages and participant experience standards, synthesizing participant feedback to identify improvement opportunities, and developing new PD delivery approaches. The role also involves personally leading high-stakes PD sessions to inform quality improvement efforts.

Requirements

5+ years of experience spanning professional learning design, instructional coaching, adult learning facilitation, or education program operations.
Demonstrated track record of designing or managing quality assurance / certification frameworks for external partners, contracted facilitators, or multi-site delivery networks.
Strong analytical capability synthesizing multi-source data (surveys, observation rubrics, qualitative participant feedback) into actionable recommendations and executive summaries.
Proven excellence in high-stakes facilitation and math pedagogy, with direct classroom teaching, instructional leadership, or district-level professional development experience.
Experience building operational systems and routines from ambiguity, particularly transitioning manual QA/support workflows into automated or repeatable team processes.
Standards Architect: Ability to translate abstract notions of 'great delivery' into concrete, rubric-driven evaluation criteria and build quality assurance systems, observation routines, and certification benchmarks.
Insight Synthesizer: Ability to look past surface-level survey averages to identify patterns, root causes, and unspoken learner needs across qualitative and quantitative data, and turn educator feedback into clear takeaways.
Adaptive Facilitator: Ability to command the room in high-stakes, ambiguous, or complex learning environments, with deep pedagogical judgment in math instruction and adult learning.
Pragmatic Systems Builder: Ability to bridge the gap between short-term triage and long-term operational efficiency, designing lightweight workflows, feedback routing mechanisms, and partner management protocols.
Constructive Quality Champion: Ability to deliver candid, actionable feedback with tact and firmness, and navigate challenging partner performance conversations constructively.

Responsibilities

Set and enforce the certification standard that ensures every external partner delivers Zearn PD at the level we require.
Partner with PL Director to set the certification standards and own evaluation criteria external delivery partners must meet, and recommend certification and decertification decisions to the Professional Learning Ops Director.
Design and run ongoing quality monitoring for certified partners, including observation, delivery QA, and analysis of partner-specific survey data.
Identify performance issues early through monitoring and work directly with partners to problem-solve and close gaps.
Maintain a working definition of Zearn's core PD messages and participant experience standards.
Own regular review and synthesis of participant feedback across both internal and external professional learning.
Analyze survey results across audiences and segments, and synthesize themes from open-ended feedback.
Establish and maintain routines for triaging participant questions that need follow-up, routing them to PL Delivery colleagues or the Content team as appropriate.
Share recurring patterns and actionable learnings with PL Delivery leadership.
Take on emerging PD Delivery projects that call for facilitation expertise and judgment.
Develop and pilot new delivery approaches, gather feedback, and recommend their adoption.
Personally lead or support complex, high-visibility, or emerging professional learning experiences.
Use direct delivery experience to inform quality improvement and special-project work.