Program Manager, Learning & Enablement
About The Position
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges. DESCRIPTION: The Program Manager, Learning & Enablement supports the Biosciences Division Global Technical Sales Training Team by coordinating the execution and administration of global onboarding, certification, and ongoing sales training programs. This role partners with the technical sales training team, regional teams, commercial leaders, and cross-functional stakeholders to manage program schedules, learner communications, learning program administration, reporting, and day-to-day learning operations. The Program Manager helps ensure programs are delivered consistently across regions, learner data is accurate, and stakeholders have visibility into program progress and results. This position is site-based in Carlsbad, CA; Grand Island, NY; Austin, TX; Waltham, MA or Pittsburgh, PA. How will you make an impact? You will provide the program management and operational support needed to successfully deliver learning programs across regions. By coordinating program activities, systems, communications, and reporting, you will improve program execution and the learner experience while enabling the training team to focus on learning design, facilitation, and commercial readiness.
Requirements
- Bachelor’s degree in Business Administration, Project Management, Learning and Development, Communications, Marketing, or a related field, or equivalent relevant experience.
- 3+ years of experience in program or project management, learning operations, training coordination, sales enablement, commercial operations, or a related function.
- Experience coordinating multiple programs, timelines, and stakeholders in a fast-paced, matrixed organization.
- Experience with learning management or sales enablement platforms;
- Experience managing program data, reporting, dashboards, learner communications, and training operations.
- Strong program management, organizational, and problem-solving skills with excellent attention to detail.
- Strong written and verbal communication and cross-functional collaboration skills.
- Ability to independently manage multiple priorities, timelines, and stakeholders in a global, matrixed environment.
- Strong analytical skills with the ability to track, analyze, and communicate program metrics and results.
- Proficiency with Microsoft Excel, PowerPoint, Teams, SharePoint, and related business tools.
- Ability to effectively administer digital learning and sales enablement platforms and support geographically dispersed users.
- Continuous-improvement mindset with the ability to simplify and standardize processes and improve the learner experience.
Nice To Haves
- Experience coordinating programs across regions, functions, or geographically dispersed teams is preferred.
- Experience supporting commercial or sales organizations within sciences or a technical industry is preferred.
Responsibilities
- Coordinate onboarding, certification, and ongoing learning programs across regions, including schedules, learner communications, facilitator coordination, materials, and follow-up.
- Administer commercial learning programs, including publishing content, managing learner assignments and rosters, tracking registration and completion, maintaining accurate learner data, and supporting users.
- Maintain and report learning metrics, dashboards, and KPIs to provide visibility into participation, completion, proficiency, certification, and program effectiveness.
- Manage program timelines, milestones, action items, dependencies, and risks, providing status updates and escalating issues as needed.
- Coordinate training calendars, commercial meetings, learning events, and program activities with regional learning leads, trainers, and commercial stakeholders.
- Coordinate multi-day on-site activities
- Support content updates, localization, and regional program launches in partnership with training specialists and subject matter experts.
- Maintain program documentation, processes, templates, and learning assets to support consistent and scalable execution.
- Identify opportunities to simplify, standardize, and continuously improve learning operations and the learner experience.
Benefits
- A choice of national medical and dental plans, and a national vision plan, including health incentive programs
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement
- At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
- Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
- Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
