Professional Learning Lead, Operations

IXL Learning

3d

About The Position

IXL Learning is seeking a Professional Learning Lead, Operations to manage and motivate a small team of coordinators and lead team-wide operations. In this role, you will oversee the daily operations of the Professional Learning Group, including scheduling professional development, managing and maintaining team-wide systems and processes, approving and booking travel, and providing logistical support for internal meetings and events. You will work cross-functionally to manage and evaluate systems and processes within the PLG team. We are seeking a highly organized and process-driven leader who excels in customer support and effective communication. You are the kind of leader who can support and motivate a team and is also willing to jump in and do the work when needed.

Requirements

• BA/BS degree
• 5+ years working in operational roles
• Previous management experience strongly preferred
• A positive, upbeat leader who thrives in a fast-paced environment
• A self-starter with the ability to plan and build timelines, prioritize tasks, and act resourcefully to resolve problems
• Organized, methodical, and detail-oriented; ability to effectively manage multiple projects and tasks concurrently, from start to finish
• An exceptional verbal and written communicator who can work well with a wide range of people
• A thoughtful and creative problem solver who aligns their work with the company’s mission and priorities
• Proficient with Google Suite

Nice To Haves

• Experience with Salesforce a plus

Responsibilities

• Manage, support, and develop a team of coordinators, ensuring the team provides excellent customer service
• Develop and maintain scalable, efficient systems to support team operations
• Regularly evaluate and identify gaps in existing processes and escalate to senior leadership
• Maintain oversight of professional development scheduling across seven regions
• Work closely with internal teams to evaluate and develop Salesforce reports and dashboards to drive team efficiency
• Oversee all aspects of the travel approval process for the professional learning team
• Maintain high standards of quality for your team’s work
• Provide logistical support for internal events and meetings

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level