Professional IT Services - Manager #570

COCC•Rocky Hill, CT

5d•Hybrid

About The Position

As an industry-leading fintech provider, COCC delivers innovative, comprehensive technology solutions and strategic partnerships throughout the Northeastern United States. Listed among American Banker's FinTech 100 and the Inc. 5,000 fastest growing companies in the nation, COCC inspires the industry with innovation and top-quality support. Designated a Top Workplace in Connecticut and a nationally Certified Great Place to Work, COCC recognizes employees as the core of our success. Inspiring you to become extraordinary in work and life. COCC is seeking a Professional IT Services Manager to lead a geographically dispersed team of Systems Engineers responsible for delivering infrastructure solutions and consulting services to clients. This role is centered on coaching, developing, and empowering a talented team while ensuring exceptional service delivery and customer satisfaction. Technical knowledge is important, but your ability to lead people, drive accountability, and build a strong team culture will be the key to success.

Requirements

Bachelor’s degree in a Computer Science, Information Technology, or a related field, or equivalent work experience.
Experience leading, mentoring, and developing geographically dispersed technical teams in a Professional Services environment.
Broad knowledge of Microsoft infrastructure technologies, including Windows Server, Active Directory, Microsoft 365, and enterprise endpoint management
Understanding of enterprise networking concepts and technologies, including TCP/IP, DNS, DHCP, routing, switching, wireless networking, and VPN solutions
Experience overseeing infrastructure deployments, technology refreshes, system migrations, and modernization initiatives
Knowledge of endpoint management platforms and deployment technologies.
Familiarity with virtualization and digital workspace technologies, including VMware vSphere, Omnissa Horizon, and Microsoft Hyper-V
Applicants for employment in the US must have work authorization that does not currently or in the future require sponsorship of a visa for employment authorization in the United States.

Responsibilities

Lead, mentor, and develop a geographically dispersed team of Systems Engineers.
Establish performance expectations and foster a culture of accountability, collaboration, and continuous improvement.
Manage resource allocation, workforce planning, utilization, and service delivery objectives.
Conduct performance evaluations and support employee career development.
Drive process improvement, operational excellence, and organizational change initiatives.
Oversee customer projects, consulting engagements, and operational support activities.
Partner with clients, project teams, and business stakeholders to deliver solutions aligned with business objectives.
Manage escalations, balance competing priorities, and make sound business decisions.
Support infrastructure deployments, technology refreshes, migrations, and ongoing support services.
Provide technical guidance and support for complex infrastructure and networking environments.

Benefits

Hybrid schedules and ample paid time off allowing you work/life balance and flexibility
Customized training and onboarding to support you in your first year at COCC
Robust employee development programs aligned with career pathing objectives
Cutting-edge training and educational resources from vendors like SANS, PluralSight and CBTNuggets
Generous PTO offerings, benefits and competitive compensation
On-site fitness centers, wellness incentives, and lifestyle spending accounts
Tuition Reimbursement
One-on-one career coaching
DEIB initiatives championing inclusion and encouraging you to bring your whole self to work
Financial planning assistance with certified professionals
Peer recognition programs