Professional Services Manager

Axon•Columbia, WA

1d•Hybrid

About The Position

Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Your Impact As a Senior Regulatory Affairs Specialist — Spectrum & Airspace , you will help enable the deployment and operation of Axon Air and Dedrone solutions by supporting federal spectrum licensing and UAS airspace authorization requirements. In this hands-on individual contributor role, you will coordinate regulatory activities involving the Federal Communications Commission (FCC) and Federal Aviation Administration (FAA) . You will prepare and manage regulatory submissions, validate technical and site information, work with regulatory stakeholders, and help establish scalable processes that support customer deployments as Axon’s Air and counter-UAS programs grow. You will serve as a trusted regulatory resource for Professional Services, Sales, Sales Engineering, Product, and customer teams, translating technical and operational requirements into accurate, review-ready regulatory packages.

Requirements

BS/BA degree or equivalent combination of education and relevant professional experience.
3+ years of experience in regulatory affairs, aviation, telecommunications, wireless spectrum, UAS operations, technical program management, compliance, or a related field.
Working knowledge of FCC spectrum licensing, FAA aviation/UAS regulatory processes, or both , with the ability to develop expertise across both areas.
Strong technical and professional writing skills with exceptional attention to accuracy and detail.
Ability to interpret technical information and translate it into clear documentation for external review.
Strong analytical, organizational, and problem-solving skills with the ability to manage multiple concurrent regulatory activities.
Ability to work independently while effectively communicating with government personnel, customers, technical teams, and internal stakeholders.
Comfort working with technical data, spreadsheets, mapping information, and tools such as Google Earth and KML/KMZ files.
Willingness to travel up to 40%, primarily within the United States.

Nice To Haves

Experience preparing or submitting FCC Form 601 applications, STA requests, license modifications, or amendments.
Familiarity with FCC ULS, FRN/CORES administration, frequency coordination, and 47 CFR Parts 90 or 87.
Experience supporting FAA Part 107 waivers, COAs, Part 91 operations, or BVLOS authorization requests.
Previous interaction with FCC, FAA, certified frequency coordinators, or other regulatory personnel.
Experience with radar, RF detection, counter-UAS, UAS/DFR, public safety communications, or other spectrum-dependent technologies.
Experience supporting public safety, government, aviation, defense, or critical-infrastructure customers.
FAA Part 107 Remote Pilot Certificate.
Experience developing or improving regulatory, licensing, or compliance processes in a growing organization.

Responsibilities

Prepare and manage FCC licensing and authorization activities, including FCC Form 601 applications, license modifications and amendments, and Special Temporary Authority (STA) requests.
Develop supporting FCC documentation, including technical narratives, site and equipment information, frequency data, coverage exhibits, and KML/KMZ mapping.
Support FCC Universal Licensing System activities and work returned or deficient applications through correction and resolution.
Prepare and coordinate FAA Certificates of Waiver or Authorization for our PAO/PSO customers.
Prepare other operating waivers (e.g. LAANC grid) for both internal and external stakeholders as required.
Conduct site and airspace analysis and develop supporting materials such as CONOPS, safety documentation, detect-and-avoid descriptions, and operational narratives.
Work with customers and internal teams to ensure regulatory packages contain accurate site, equipment, operational, and technical information.
Engage with FCC and FAA personnel to clarify requirements, address questions, resolve filing issues, and appropriately advance pending actions.
Maintain visibility into regulatory actions and proactively communicate risks or dependencies that could affect customer deployment schedules.
Develop standardized regulatory workflows, templates, checklists, and quality-control processes that support increasing deployment volume.
Serve as a regulatory resource for Professional Services, Sales, Sales Engineering, and other internal teams while staying current on evolving FCC and FAA requirements.
Periodically engage with Professional Services and technical teams in the field during customer installations to understand deployment workflows, site conditions, and implementation challenges, ensuring regulatory processes and requirements remain aligned with how supported hardware is deployed in real-world environments.