Professional Intern for Student Hub

The University of New Mexico•Albuquerque, NM

7d•Onsite

About The Position

The Office of Advising Strategies (OAS) is seeking a Professional Intern to support UNM Student Hub operations, which is a Salesforce application. This role involves supporting training, user support, system maintenance, testing, and related projects. This position offers on-the-job training and professional development for a recent graduate interested in higher education student success, technology, business processes, data, training, administration, and customer service. The selected candidate will collaborate with the Student Hub team and campus partners to assist users with Student Hub processes, coordinate training and communications, provide basic issue triage, maintain system content, and support testing and data-validation projects. The role requires adaptability to technology, clear communication of complex processes, independent work, and effective collaboration with faculty, staff, students, and campus partners. This is a fixed-term position, ending 2 years from the date of hire, with a full-time schedule of Monday-Friday, 8:00 a.m.-5:00 p.m.

Requirements

Must have obtained a Bachelor's or higher level degree no more than 24 months prior to the date of hire OR if the Bachelor's (or higher level) degree was obtained more than 24 months prior to the date of hire, the individual must be currently enrolled in a Bachelor's (or higher level) degree program.
No previous work experience required.

Nice To Haves

Strong verbal and written communication skills, including the ability to explain complex systems and processes in a simplified way.
Strong problem-solving, analytical, and critical-thinking skills.
Comfort working with Salesforce software, such as Student Hub, TargetX, or similar platforms.
Ability to learn and adapt quickly, especially when working with technology and changing processes.
Ability to work independently for extended periods while also collaborating effectively as part of a team.
Ability to manage detailed, multi-step processes involving multiple layers of data.
Strong experience with Microsoft productivity tools, including Excel, Word, and Forms.
Ability to analyze and document both business and technical processes.
Ability to receive and respond constructively to critical feedback.
Professional business etiquette, sound business ethics, and a strong work ethic.

Responsibilities

Coordinate Student Hub communications regarding training and onboarding, and system updates.
Utilize email, Teams, and/or meetings to strategize communications as appropriate.
Assist with the development and updating of Student Hub training videos and learning materials, including website updates as needed.
Provide basic triage for faculty, staff, and students for basic Student Hub issues and case management and escalate larger or more complex issues to the Student Hub team as appropriate.
Support Student Hub staff in the building, cleanup, and maintenance of basic system areas.
Support projects requiring validation of large datasets.
Test new or enhanced Student Hub features and provide comprehensive documentation of testing results.