Professional Health Coordinator/EAP Counselor
About The Position
Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. The Professional Health Coordinator serves a key role in Cleveland Clinic’s Employee Assistance Program (EAP). This role includes assessment, case management, short-term counseling, and support for both mandatory and voluntary caregivers—primarily healthcare professionals with concerns such as substance use, mental health, or cognitive issues. Caregivers in this position must manage sensitive and complex cases with discretion, professionalism, and high emotional intelligence. They will collaborate with hospital leadership, work across all organizational levels, and may contribute to compliance monitoring and program development. A caregiver in this role will work 5 days a week on-site at Main Campus, Monday-Friday 8:30 a.m. - 5:00 p.m., and one evening per-week from 10:30 a.m. - 7:00 p.m. Occasional schedule flexing may be required for critical employee situations.
Requirements
- Master's degree in one of the Behavioral Sciences.
- Licensed Independent Social Worker (LISW), or Licensed Professional Clinical Counselor (LPCC) required.
- Minimum five (5) years of experience with direct clinical services, including broad exposure to chemical dependency and psychiatric diagnoses
Nice To Haves
- Licensed Independent Chemical Dependency Counselor (LICDC) in chemical dependency counseling preferred.
- Certified Employee Assistance Professional (CEAP) preferred
- Prior experience in employee assistance program (EAP) and/or clinical experience with professional populations
- Knowledge of or experience in healthcare professional impairment and rehabilitation
Responsibilities
- Provide assessment, coordination, case management and monitoring of mandatory participants, including licensed healthcare professionals and physicians with suspected issues of impairment.
- Provide consultation to hospital leadership on the identification and resolution of job performance problems relative to employee personal problems.
- Provide short-term counseling and supportive services to voluntary participants.
- Assist with program promotion and awareness by establishing relationships with key hospital personnel and conducting presentations.
- Staff all critical cases with senior Caring for Caregivers leadership, as well as the Licensed Professionals Health Committee and Physician Health Committee when indicated.
- Complete all documentation in adherence with professional and departmental standards.
Benefits
- Outstanding, comprehensive offerings are an investment in your health, well-being and future.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
