Professional Facilities Manager

JLL•Chicago, IL

2d•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. A Facilities Manager is the host in the office for customers and guests - the dedicated, trusted advisor who can help with accessing site amenities, placing a work request, assistance with conference rooms and a variety of other items that enhance the experience. The Facilities Manager anticipates needs, paying close attention to the questions and asks that customers most often present so that they support their requests and needs. The Facilities Manager helps the workplace run seamlessly so customers and guests are happy, feel welcome, and have an enhanced experience, which allows customers to focus their time on their work instead of on administrative issues. This individual ensures that a seamless consistent level of service is provided at every user touchpoint.

Requirements

Bachelor’s degree or equivalent
3-5 years prior experience in hospitality, tourism, events operations property management, or related profession
2 years prior experience leading a team
Confident, friendly & engaging
Customer focused mentality with a passion for hospitality
Excellent verbal and written communication skills, ability to communicate professionally at all levels
Meticulous with strong organizational and time management skills
Strong interpersonal skills and highly collaborative
Proficiency with Microsoft Office (Excel, PowerPoint, TEAMs and Outlook)
Candidates must be authorized to work in the United States without sponsorship.

Responsibilities

Liaise and work collaboratively with customer contacts
Recruit, train, coach and hold your teams accountable
Supervise daily processes to completion
Ensure reception, hospitality and mail services are delivered within SLA’s and compliant with applicable laws, rules, and regulations
Provide back-up coverage for all services when necessary
Manage team member time, travel and overtime costs
Handle all inquiries and issues tactfully and confidently
Respond to requests (verbal and email) in a timely manner
Develop processes and procedures across the account
Own projects end to end from tasks, management of resources to on time completion
Conduct audits to ensure quality expectations are met
Monitor facility related work orders
Other duties as assigned