Professional Expert II : Career Education Specialist

Nocccd•Anaheim, CA

5d•Onsite

About The Position

NOCCCD is accepting applications for a Professional Expert for Career Education at Fullerton College! This position is a part-time hourly position that is grant funded annually from July – June. The position works no more than 38.5 weeks a year and no more than 26 hours a week. Preferably from 8:00am – 3:00pm or 10:00am – 5:00pm Monday thru Thursday. Under the supervision of the Career Education Director or designee, the Career Education Specialist serves as a primary liaison among students, faculty, industry partners, and community organizations to increase awareness and engagement in Fullerton College’s Career Education programs. The specialist works collaboratively with Career Education team to perform specific project tasks resulting in identified program outcomes. This position requires a highly organized, detail-oriented, and student-centered professional with strong communication, customer service, and analytical skills to support program operations, student engagement, and continuous improvement efforts. Responsibilities include providing front-counter support; answering phone calls and responding to email inquiries; processing documents, forms, and workflows; conducting student follow-up communications; tracking student participation, progress, and program requirements; and maintaining accurate records. The ideal candidate is technology-savvy and proficient in platforms such as Instagram, Canva, PowerPoint, Calendly, Remind, Canvas, and other productivity and communication tools. Success in this role requires strong organizational skills, the ability to manage multiple tasks and deadlines, attention to detail, follow-through on assignments, and the ability to build positive relationships with students, campus partners, and community stakeholders. The position also requires excellent written and verbal communication skills, sound judgment, initiative, and a commitment to supporting student success. The project expert may be assigned to assist with any of the following programs, depending on Departmental needs: Marketing & Recruitment, Work Based Learning, Pathway Programs, Employer Tuition Assistance, Fellowships.

Requirements

Minimum of 2+ years of experience in project/administrative.
At least one (1) year of full-time equivalent combination of education, training, and experience that demonstrates the knowledge, skills, and abilities necessary to perform the duties of the position.
Experience providing customer service, administrative support, student services, program support, or related functions.
Demonstrated proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Teams, and OneDrive) and familiarity with communication and outreach platforms such as Canva, Calendly, Remind, Instagram, and Canvas.
Experience maintaining records, processing documents, managing multiple tasks, and meeting deadlines in a fast-paced environment.
Commitment to diversity. All applicants must have demonstrated sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty and staff.
The applicant must be able to demonstrate how their experience with these factors relates to successfully achieving the goals of the position.

Nice To Haves

Experience developing communications, outreach materials, presentations, social media content, or related promotional materials is desirable.
Experience in higher education.
Bilingual in English and Spanish.
The ability to address the needs of diverse student and/or employee populations.

Responsibilities

Provide front-counter customer service and support to students, faculty, staff, and community members in person, by phone, and through email communications.
Respond to inquiries, provide program information, and refer students to appropriate campus resources and services.
Conduct student outreach and follow-up communications to support participation, engagement, and completion of program requirements.
Monitor, track, and maintain student records, program participation data, and related documentation in accordance with established procedures.
Process forms, applications, documents, and workflows while ensuring accuracy, completeness, and confidentiality.
Maintain program files, records, databases, and communication logs; assist with preparing reports and compiling data as requested.
Assist with coordinating workshops, meetings, events, and other program activities, including scheduling, communications, and logistical support.
Create and distribute program materials, including flyers, brochures, presentations, social media content, and other outreach and marketing communications.
Utilize technology platforms and software applications, including Microsoft Office, Canva, Instagram, Canvas, Calendly, Remind, and other tools to support program operations and communications.
Build and maintain positive working relationships with students, faculty, staff, community partners, and the public.
Participate in outreach activities, informational events, and recruitment efforts to promote programs and services.
Support an inclusive, welcoming, and student-centered environment that promotes student success and equitable access to resources and opportunities.
Demonstrate professionalism, reliability, attention to detail, initiative, and the ability to prioritize and complete assigned tasks.
Maintain regular and punctual attendance.
Perform other duties and responsibilities as assigned.