Professional, Education Systems

6090-Johnson & Johnson Services Legal Entity • West Chester, MA

7h • Hybrid

About The Position

This role sits within Commercial Technology (IT) and supports the Education Systems portfolio that enables surgeon, customer, and internal learning experiences globally. The Professional, Education Systems partners closely with business stakeholders, product owners, and technology teams to translate educational and commercial needs into scalable digital solutions. This role has direct impact on how DePuy Synthes delivers education, drives adoption of digital platforms, and supports commercial excellence through technology‑enabled learning and reports into the DePuy Synthes Technology organization.

Requirements

• Bachelor’s degree required in Information Systems, Computer Science, Business, Engineering, or a related field.
• 2–4 years of relevant experience as a technology, business, or product analyst supporting digital platforms or enterprise applications.
• Experience working with SaaS platforms, learning management systems (LMS), digital content platforms, APIs, and data/reporting tools; ability to translate business needs into technical requirements.
• Strong requirements gathering, process mapping, and analytical skills with the ability to balance user experience, business value, and technical feasibility.
• Demonstrated ability to influence without authority, collaborate across functions, and drive alignment among diverse stakeholder groups.
• Experience supporting Agile or hybrid delivery models, including backlog refinement, sprint support, and user acceptance testing.
• Strong written and verbal communication skills, with the ability to present complex information clearly to technical and non‑technical audiences.
• English proficiency required.

Nice To Haves

• Master’s degree or MBA preferred.
• Experience supporting education, training, or commercial enablement systems within MedTech, Life Sciences, or regulated environments.
• Familiarity with data privacy, security, and compliance considerations impacting digital learning and customer‑facing platforms.
• Working knowledge of analytics tools, dashboards, or reporting solutions to assess product performance and user engagement.
• Experience partnering with global or regional commercial teams to support scaled solutions across markets.
• Ability to mentor junior analysts or contribute to best‑practice development within the product or IT community.
• Agile, Scrum, Product Management, or Business Analysis certifications preferred, not required.

Responsibilities

• Serve as a product analyst for education‑focused technology platforms, supporting digital learning, content delivery, and education enablement solutions aligned to commercial strategy.
• Elicit, analyze, and document business, functional, and technical requirements; translate user needs into clear product features, user stories, and acceptance criteria.
• Partner with Product Owners, IT delivery teams, and business stakeholders to support roadmap planning, backlog prioritization, and release execution.
• Analyze platform performance, user engagement, and feedback to identify opportunities for continuous improvement and optimization.
• Support testing, validation, and deployment activities to ensure solutions meet business, quality, and compliance expectations.
• Collaborate cross‑functionally with Commercial, Education, Compliance, Privacy, and Vendor partners to ensure solutions are scalable, secure, and fit for purpose.
• Prepare clear documentation, dashboards, and communications to support decision‑making and stakeholder alignment.
• Lead the application of AI, advanced analytics, and automation to modernize commercial platforms, enhancing customer engagement, pricing and revenue optimization, and data‑driven decision‑making while driving scalable and compliant commercial execution across sales, marketing, and customer operations.

Benefits

• Vacation –120 hours per calendar year
• Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
• Holiday pay, including Floating Holidays –13 days per calendar year
• Work, Personal and Family Time - up to 40 hours per calendar year
• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
• Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
• Caregiver Leave – 80 hours in a 52-week rolling period
• Volunteer Leave – 32 hours per calendar year
• Military Spouse Time-Off – 80 hours per calendar year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level