Professional Education Program Lead

Mizuho OSI•Nashville, OR

9d•$98,000 - $117,000•Remote

About The Position

The Professional Education Program Lead is responsible for the end‑to‑end planning, coordination, and execution of Professional Education programs, including hands‑on medical education courses and lab‑based training events. This role serves as the primary operational owner for Professional Education events, ensuring seamless execution across planning, communications, logistics, facilitation, and post‑event follow‑up. The Program Lead works closely with surgeons, physician assistants, nurses, and other healthcare professionals interested in attending Professional Education courses, providing support with registration, communications, and, as needed, travel and accommodation arrangements. The role partners cross‑functionally with Clinical Marketing, Marketing Specialists, and internal stakeholders to ensure program objectives, faculty needs, and learner experience expectations are met. In addition, the Program Lead oversees complex logistics and inventory management for Professional Education equipment, including scheduling, personnel coverage, and tracking of assets across warehouse storage, field use, and in‑transit locations. This role is responsible for processing domestic and international shipments through the ERP system and ensuring compliance with all logistical, regulatory, and operational requirements. Success in this role requires prior familiarity with medical or professional education environments, strong operational rigor, and the ability to act as a trusted intermediary between clinical faculty, internal teams, and external partners—maintaining full accountability for program execution and outcomes.

Requirements

Bachelor’s degree in life sciences, healthcare, marketing, business, or a related field.
5- 7+ years of experience in medical education, professional education, clinical training, clinical marketing, or a related healthcare environment. Prior familiarity with medical education environments is required, including working with surgeons, physician assistants, nurses, or other healthcare professionals.
Minimum of 4 years’ experience planning and executing hands‑on medical or clinical education programs, including lab‑based training, workshops, or surgeon education events.
Excellent computer skills, including operating Windows-based personal computers, various office equipment and machines, and telephone systems. Ability to efficiently and effectively use Microsoft Office 365 such as Outlook, Teams, Word, Excel, and PowerPoint.
Working knowledge of logistics, inventory management, and ERP systems for order processing, equipment tracking, and shipment coordination.
Experience working within regulated medical device or healthcare environments preferred, including familiarity with Quality System requirements and applicable regulations.
Proven ability to lead complex programs end‑to‑end, managing timelines, stakeholders, logistics, communications, and execution accountability.
Experience coordinating domestic and international programs, including travel logistics, shipping, and vendor or distributor collaboration.
Excellent customer focus with a high sense of urgency to create positive experiences, and if applicable, resolutions. Ability to provide excellent interpersonal and communication skills.
Ability to function calmly in a fast-paced environment, managing multiple priorities simultaneously. To be able to positively manage situations of a dynamic nature; to be able to modify plans, actions, and decisions considering changing situations and circumstances while still meeting, or proposing modified, deadlines.
Strong interpersonal and cross‑functional collaboration skills, with experience partnering with Clinical Marketing, Sales, Customer Marketing and Communications, and regional teams.
Demonstrated ability to operate as a trusted intermediary between clinical faculty, internal stakeholders, and external vendors or partners.
Excellent written and verbal communication skills, with the ability to manage professional correspondence, event communications, and real‑time issue resolution.
Highly organized, detail‑oriented, and capable of managing multiple concurrent programs in a fast‑paced environment.
Strong judgment, problem-solving, and decision-making skills, with the ability to operate independently and adapt to changing priorities.
Ability to handle highly confidential and critical information.
Willingness and ability to travel domestically (about 50%) as required to support Professional Education events.

Responsibilities

Own the end‑to‑end planning, coordination, and execution of Professional Education programs, including cadaver labs, workshops, and hands‑on clinical training events.
Serve as the primary operational lead for Professional Education events, maintaining full accountability for timelines, logistics, communications, facilitation, and overall program success.
Partner with cross-functional teams to ensure readiness of implants, consumables, and educational materials.
Partner closely with surgeons, physician assistants, nurses, and other healthcare professionals to coordinate course participation, registration, communications, and on‑site experience.
Support attendee logistics as needed, including travel and accommodation arrangements, ensuring a high‑quality and professional learner experience.
Develop and manage project plans, schedules, and execution milestones for U.S. domestic and international Professional Education programs.
Secure and coordinate venues, lab facilities, equipment, surgical instrumentation, and personnel coverage required for each program.
Oversee Medical and Professional Education equipment logistics and inventory, including tracking assets in the warehouse, field, and in transit.
Process and manage domestic and international shipments through the ERP system, ensuring accuracy, compliance, and on‑time delivery.
Collaborate cross‑functionally with Clinical Marketing, Marketing Specialists, Sales, and Regional teams to ensure readiness of implants, consumables, educational materials, and field support.
Work with the Region Sales Managers, of the respective U.S. regions hosting the lab events, to coordinate with the Account Manager or Regional Sales Specialists for their support based on surgeon attendees and volume of surgical tables.
Act as a key intermediary between clinical faculty, internal teams, distributors, and external vendors, proactively resolving issues and ensuring alignment.
Provide on-site program leadership, including faculty coordination, attendee support, issue resolution, and real-time decision-making during events.
Partner with Customer Marketing and Communications and external vendors to execute Professional Education communications and campaigns that drive awareness and engagement pre‑ and post‑event.
Build, document, and continuously improve Professional Education workflows and processes, incorporating feedback and approved continuous improvement initiatives.
Support global Professional Education initiatives in collaboration with regional teams and distributors, ensuring consistency and scalability of programs.
Operate with a high level of independence, judgment, and problem-solving capability, making sound decisions in fast-paced, complex environments.
Understand Mizuho OSI’s business objectives and the relationship between the Department and those objectives; to support and follow the Corporate Vision, Mission & Values Statements, to maintain the services and quality levels set by Mizuho OSI, and to continually enable Mizuho OSI to be a great place to work.
Understand, follow and support Mizuho OSI’s internal Quality System policies, procedures and work instructions including but not limited to applicable external regulations (21 Code of Federal Regulations Part 820 Quality System Regulations and applicable International Standards).