Professional Development Manager

GN Group•Vancouver, WA

4d•Hybrid

About The Position

The Professional Development Manager (PDM) is responsible for conducting, scheduling, creating, coordinating, and implementing various training and coaching activities for members. The PDM will conduct virtual, on-site, and off-site training sessions to facilitate the implementation of the Patients for Life® (PFL) programs with the goal of instilling sound customer service and training fundamentals, as well as implementing professional development plans aimed at helping the members achieve transformational growth. A majority of this role is presenting and coaching on the established PFL program, while tailoring the message to ensure members understand the value and impact of our programs. Nearly 40+ hours each month will be conducted in virtual or live training formats to support member goals. A successful PDM demonstrates exceptional interpersonal and communication skills, as well as the ability to work and collaborate effectively within a highly team-centric environment.

Requirements

Exceptional written and verbal communication skills, including public speaking (virtual and in person)
Experienced, impactful trainer and facilitator
Possess a thorough understanding of current “best practices” and methodologies in training and adult learning, as well as extensive working knowledge of Audigy’s full scope of training programs and service offerings
High level of team orientation, collaboration, and peer leadership
Skilled in planning, organizing, prioritizing, and streamlining
Ability to maximize internal systems, processes, and platforms
Able to coordinate and balance needs of multiple stakeholders including leadership, SBU team, Shared Services, and members
At least three years of experience in training, organizational development, coaching, or content development in a fast-paced, customer-focused setting (required)

Nice To Haves

Bachelor’s degree in a related area of study (preferred)

Responsibilities

Drive the PFL process within each member’s practice, resulting in growth for their business and helping more patients improve their health care journey
Gain buy-in and actionable support for PFL by members and their staff through coaching and by communicating the program’s value
Engage members and their staff through regular virtual coaching sessions focused on creating a remarkable first-call patient experience, evaluating call handling, tone, and communication effectiveness through call review and side-by-side coaching
Engage hearing care providers in a structured consultation process designed to build value for hearing care by strengthening patient connection, guiding confident conversations, and supporting an effective, ethical hearing aid sales process
Partner with members and their staff to deliver the five pathways of training and development: 1) e-learning or short videos, 2) webinars, 3) live events, 4) office development, and 5) one-on-one coaching
Monitor, evaluate, and record training activities and program effectiveness, adjusting and escalating concerns when appropriate.
Build and deliver impactful professional development plans to members and their staff based on assessment of training needs and recommendations for improvement
Develop, foster, and maintain cooperative and collaborative relationships with key stakeholders, including Strategic Business Unit (SBU) teammates, Audigy leadership, and Shared Services, as well as members and their staff, taking all necessary steps or action to support these stakeholders in achieving business results