Professional Development Coordinator
About The Position
The Professional Development Coordinator provides operational and administrative support for the firm’s talent management systems and related processes, including performance management, learning management, attorney recruiting, attorney utilization, surveys, the job board, and project management tools. As a member of the Professional Development team, the Coordinator provides responsive support to system users, coordinates vendor support requests, and helps maintain the effective day-to-day functioning of these platforms. The Professional Development Coordinator also supports a range of team priorities by maintaining data and resources, preparing communications and schedules, and coordinating process steps and timelines to keep initiatives moving smoothly and on schedule. In this role, the Coordinator contributes to a broad range of talent initiatives that strengthen recruiting, training, development, and retention across the firm.
Requirements
- Bachelor’s degree required
- Minimum of (1) one year of professional development, recruiting, business development, human resources, or similar experience in a law firm or other professional services firm environment strongly preferred
- Learning Management, talent system, and/or project management software experience preferred
Responsibilities
- Provide assistance in the operational aspects of the firm’s talent development systems, including performance management, learning management, attorney recruiting, attorney utilization, survey, and project management
- Provide responsive, customer-service oriented support to system users, including answering questions, coordinating with other teams to access resources, and assisting with basic issue identification and resolution across platforms
- Provide administrative and operational support for the attorney evaluation processes, including the annual and mid-year processes and corresponding partner selection process, including tracking timelines, preparing materials, and monitoring completion at various stages
- Prepare, update, and maintain communication templates and standard materials related to evaluations, training programs, and other attorney-facing professional development initiatives
- Work with internal team members and external vendor contacts to support the day-to-day functioning of systems from a user perspective and escalate issues as appropriate, including regular systems testing
- Submit and manage customer service tickets with vendors, coordinating follow-up and resolution in partnership with internal teams
- Promptly answer questions of system users, both in-person and online, over messaging, email, and telephone communication
- Provide consistent, proactive upkeep of key talent systems and online platforms including the firm’s in-house positions job board, project management boards, and on attorney rosters and other systems as needed
- Maintain data accuracy across systems and spreadsheets
- Create and validate reports from the firm’s talent systems to support team needs
- Coordinate with talent system vendors regarding issues, upgrades, and support requests
- Work independently and collaboratively to provide high-quality operational support for a variety of initiatives led by the Professional Development team
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
