Professional Customer Service Representative
About The Position
Professional Customer Service Representative (CSR-III) – Fresno, CA Allbritten “The Barefoot Plumber” Pay: $26.00 – $30.00/hr (DOE) | Full-Time If you’re the kind of customer service pro who can calm the storm, solve the problem, and keep the day moving, Allbritten wants you. This is not an entry-level CSR role. This is a frontline, high-impact position for someone who can own escalations, protect the customer experience, and keep scheduling running efficiently in a fast-paced home services environment. You’ll thrive here if you can: Own escalations and turn unhappy customers into loyal ones Make smart scheduling decisions using CRM/dispatch tools (tech availability, urgency, routing, capacity) Save cancellations, support reschedules, and keep the board full Communicate confidently with customers and field teams Document accurately and follow through—every time
Requirements
- 3+ years in a high-volume customer service / call center / dispatch role
- Proven ability to handle tough calls with professionalism and empathy
- Strong multitasking, accuracy, and decision-making under pressure
Nice To Haves
- Home services (HVAC/plumbing/electrical) or dispatch experience is a major plus
- Bilingual (English/Spanish) a plus
Responsibilities
- Own escalations and turn unhappy customers into loyal ones
- Make smart scheduling decisions using CRM/dispatch tools (tech availability, urgency, routing, capacity)
- Save cancellations, support reschedules, and keep the board full
- Communicate confidently with customers and field teams
- Document accurately and follow through—every time
Benefits
- Premium pay for premium skill
- Stable, established local company with growth opportunity
- A team that values professionalism, accountability, and customer care
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
