Professional Customer Care Specialist
About The Position
The Customer Care Improvement Specialist will manage all aspects of the Order-to-Cash process/Customer Order Management. The Specialist will support goals and objectives to ensure operational excellence. The Customer experience is critical for sustainable growth to effectively meet our business goals. The Specialist will work closely with all Teams throughout the Supply Chain; E2E as well as collaborating with our external Sales organization and partners and directly engage customers. The Customer Care Improvement Specialist will closely manage daily orders proactively; responsible for continuous improvement for customer satisfaction, exceeding our customers expectations. In addition this role will assist our accounts receivable department in various task outlined in the responsibilities below.
Requirements
- Bachelor's degree in a related discipline preferred or equivalent work experience.
- Five (5) years of related experience.
- Experience in a supply chain and a manufacturing environment.
- Analytical ability for problem-solving.
- Customer/Account Management experience.
- Adaptability to change; works well within a fast-paced environment with emphasis on teamwork and collaboration.
- Self-motivated with learning agility to support continuous improvement opportunities.
- Ability to influence and guide the customer to the best solution to help resolve their needs.
- Effectively manage multiple priorities
- Ability to identify process gaps and inefficiencies, working with all teams to improve efficiency.
- Proficiency with work standards and understanding of the E2E process.
- Excel proficiency.
- ERP System Experience Required. (SAP is what HBE uses). JDE, Oracle, or similar system experience accepted.
- Order-To-Cash (OTC; Order2Cash).
- Successful candidates must adhere to all safety protocols and proper use of Amrize approved Personal Protection Equipment ("PPE"), including but not limited to respirators. Employees that are required to wear respirators must be clean shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit tests.
Nice To Haves
- Preferably in the Commercial Building / Roofing Industry.
- Sales Force experience is a plus.
Responsibilities
- Prepare, post, verify and record customer payments and transactions related to accounts receivable
- Create invoices according to company practices; submit invoices to customers and post revenue
- Maintain and update customer files
- Prepare customer statements
- Research customer payment discrepancies and past-due amounts
- Resolve customer collection and payment issues
- Reconcile the accounts receivable ledger to ensure payments are accounted for and properly posted
- Coordinate with Customer Service team when processing customer invoicing
- Generate reports and statements for internal use
- Demonstrate a commitment to communicating, improving and adhering to health, safety and environmental policies in all work environments and areas. Promote a culture of safety and exhibit these behaviors.
Benefits
- Competitive salary
- 401(k) pre-tax and/or Roth after-tax savings
- Employee Stock Purchase Plan
- Medical, Dental, Disability and Life Insurance
- Holistic Health & Well-being programs
- Health Savings Accounts (HSAs) & Flexible Spending Accounts (FSAs) for health and dependent care
- Vision and other Voluntary benefits and discounts
- Paid time off & paid holidays
- Paid Parental Leave (maternity & paternity)
- Educational Assistance Program
- Dress for your day
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
