Customer Care Specialist
Focus•Chicago, IL
•Onsite
About The Position
Serves as the primary customer contact, handling order entry, cross-department coordination, and inquiry resolution in a manufacturing setting.
Requirements
- High school diploma required
- 2–5 years of customer service or order entry experience
- Proficiency in Microsoft Office and ERP systems (e.g., Epicor, SAP, Oracle)
Nice To Haves
- Associate's degree preferred
- manufacturing background preferred
Responsibilities
- Manage inquiries via phone/email, provide order and shipping updates, and resolve customer issues.
- Enter orders accurately into ERP, verify pricing/specs, process changes, and issue confirmations.
- Support sales with order tracking, maintain ERP/CRM records, and assist Accounts Receivable when needed.
- Coordinate with production planning to meet delivery commitments and work with shipping on timely deliveries.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
