Productivity Platforms Engineer

University of Washington•Seattle, WA

8d•Hybrid

About The Position

UW Information Technology has an outstanding opportunity for a Productivity Platforms Engineer to join their team. Reporting to the Technology Manager, the Productivity Platforms Engineer is responsible for troubleshooting and resolving complex support problems related to interactions among productivity platforms, web browsers, and desktop applications. The role also contributes to enterprise technology initiatives by collaborating with UWIT teams and campus partners on projects involving Microsoft 365, Google Workspace, Canvas, MyUW, and other integrated services. In addition, the Productivity Platforms Engineer serves as a technical resource and educator, helping members of the UW community, peer institutions, and technology vendors better understand and effectively use these productivity platforms. This is an essential position and is required to report to work remotely when UW suspends operations.

Requirements

Bachelors degree in Computer Science, Mathematics, or Informatics or related field or experience
Minimum of 4 years’ experience administering Microsoft 365 and/or Google Workspace for Education
Experience administering cloud computing infrastructure using Azure, Microsoft 365 and/or Google Cloud Platform
Experience in creating and maintaining provisioning and systems management automation using PowerShell
Experience creating and maintaining provisioning and systems management automation using Microsoft Graph API and/or Google API
Experience creating and maintaining Microsoft SharePoint, Microsoft Office products, and/or Google products
A working knowledge of desktop application troubleshooting
Demonstrated ability self-train on new products, protocols, standards and applications and the ability to communicate impacts and procedures to customers and support staff
Excellent customer service skills
Excellent written/oral communication skills, technical documentation skills, user liaison skills, and personal interaction abilities

Nice To Haves

Experience in server, client-side scripting, and REST APIs
Working knowledge of Python, JavaScript, and SQL
Working understanding of Windows Domain and Active Directory
Working understanding of Microsoft Entra ID

Responsibilities

Create, manage, monitor, and optimize Azure resources as needed.
Administer and support Microsoft 365, Power Platform, and Google Workspace environments, including user provisioning, licensing, access management, governance, security, and platform configuration.
Comfortable working with cloud data sources such as Azure SQL, Cosmos DB, Blob Storage, Dataverse, and other Microsoft 365 data services.
Comfortable working with PowerShell and automation technologies in cloud environments, including Azure Functions, Azure Automation, Microsoft Graph, and Power Platform administration.
Understand how integrations with Entra ID, Microsoft 365, Power Platform, Google Workspace, and third-party applications work, including application registrations, authentication, authorization, and API-based integrations.
Create and maintain automation, reporting, and monitoring solutions to improve operational efficiency and provide actionable insights.
Maintain system, platform, and data security in accordance with UW policies and Productivity Platforms team practices.
Support identity, access, compliance, and governance requirements across Azure, Microsoft 365, Power Platform, and Google Workspace environments.
Monitor UW Connect assignment groups and ensure incidents, requests, and service tickets are triaged, assigned, and addressed in accordance with UWIT policies, procedures, and service expectations.
Communicate with users about state of requests or issues, and work with them to gather any needed details.
Create, monitor, and escalate support request with Microsoft and Google as needed to address requests and incidents.
Participate in on-call support rotations and respond to after-hours escalations to help maintain service availability and operational continuity.
Attend and actively participate in team, department, and organizational meetings.
Contribute to team initiatives, knowledge sharing, process improvement efforts, and cross-functional collaboration activities.
Maintain awareness of emerging technologies, platform enhancements, and UWIT priorities through ongoing engagement with organizational activities and professional development opportunities.
Other duties as assigned.