Production Underwriting Consultant (Hybrid)

American Family Insurance•Boston, MA

18h•$113,000 - $194,000•Hybrid

About The Position

The Production Underwriting Consultant plays a key role in advancing our strategy by being customer driven and delivering profitable growth through operational excellence and innovation. You will apply a Commercial Lines underwriting perspective to enterprise modernization efforts that reduce friction and improve customer and agent experience. You will help drive change by stabilizing and continuously improving operations, strengthening cross-team alignment, and enhancing the overall underwriting experience. You will also provide primary underwriting support for key underwriting programs and priorities, including rules and workflow support. You will report to the Senior Manager, Underwriting Performance. In this flex office/home role, you will be expected to work a minimum of 10 days per month from one of the following office locations: Madison, WI 53783; Boston, MA 02110; Denver, CO 80112; Eden Prairie, MN 55343; Keene, NH 03431; St. Joseph, MO 64507; Phoenix, AZ 85034. Internal candidates are encouraged to apply and should review the internal mobility guidelines in the hybrid policy reference guide for more information on potential relocation. Depending on the candidate pool, this position may be filled at a lower level to maintain alignment with experience and qualifications. We will not consider candidates who require current or future sponsorship for this position.

Requirements

Demonstrated experience providing customer-driven solutions, support, or service.
Demonstrated experience making significant underwriting decisions.
Demonstrated problem-solving and analytical skills to review complex cases and/or review lines or books of business.
Demonstrated experience developing underwriting guidelines, processes and/or procedures.
Extensive knowledge and understanding of property and casualty insurance practices, standards, and concepts.
Extensive knowledge of underwriting guidelines, compliance and risk concepts in area of expertise.
Demonstrated problem solving, critical thinking, quantitative and analytical skills.
Demonstrated communication, project management, and leadership skills.
Demonstrated ability to think strategically and influence others.
Travel requirements up to 10%.

Nice To Haves

Deep knowledge of underwriting principles and practices.
Demonstrated success driving organizational change, including stakeholder engagement, communication planning, training and adoption strategies.
Experience managing multiple complex initiatives simultaneously in a fast-paced environment.

Responsibilities

Lead projects or initiatives to improve the efficiency of underwriting operations.
Make recommendations that will enhance underwriting guidelines, systems or compliance efforts.
Lead the development and implementation of underwriting guidelines, policies, new policy language and endorsements, procedures, and processes.
Develop the communication change strategy for all impacted stakeholders and ensure successful delivery/execution of communication.
Develop metrics and analyze underwriting data to make recommendations that impact profitability trends.
Contribute to the development of underwriting strategies and associated initiatives and tactics that align to product strategies based on external industry and economic trends.
Serve as expert resource for, or underwrite, the most complex cases.