Production Trainer - Contract

Internal Job Board•Toronto, ON

2d•Onsite

About The Position

The Production/Distribution Trainer plays an essential role in growing talent in our business through collaboration and sharing best practices within their department. You know how to be curious about opportunities and how to be real with feedback and support. You help to quickly and efficiently promote the importance of quality for new hires in your room, all while making them feel welcome and supported. Through your hands-on approach to training you support new hires to achieve their goals and targets and contribute to the success of the room. Thanks to your support, new products are launched successfully and with the highest quality. As a growing business, Lush needs people who can adapt and evolve to the needs of our business, and analyze and respond to your learner’s needs. Lush staff live with purpose, find a connection to the values of our business, and bring their passion for leaving the world Lusher than we found it to work every day. #mylushlife

Requirements

Current Lush employee
Excels in Production Assistant duties
Consistently produces excellent quality products and meets or exceeds targets
Optimistic, patient, and reassuring when working with others
Exhibits outstanding communication skills (verbal /written) and demonstrated ability to build strong relationships with leaders, peers, and support teams
Excellent coaching and feedback skills
Comfortable providing and receiving feedback
Ability to multitask, meet deadlines, and manage priorities
Demonstrates curiosity with excellent listening and problem-solving skills
An accomplished trainer with a track record for supporting others to achieve success
Demonstrated commitment to health and safety standards
Demonstrated commitment to good manufacturing practices
Able to do physical work for 8-hour shifts, on your feet, and lift 50 pounds
Capable of physical activities such as standing for long durations, bending, pulling, and pushing
Confident with basic mathematics, ability to count, including addition and subtraction
Reliable, consistent attendance, punctual, and dependable
Comfortable with reading, writing, and speaking English in order to communicate with colleagues on all platforms (i.e., in person, via email, via Google Chat)

Nice To Haves

Has held current role for a minimum of 1 year
Experience as a Team Leader (Contract or Core)
Experience as a Production Trainer (Contract or Core)
Formal training or coaching experience
Formal leadership experience
Accustomed to meeting goals and deadlines in a seasonal and fast-paced environment
Ability to navigate email and Google apps (i.e., Sheets, Docs, Chat, and Meet)
Ability to work occasional overtime, weekends, holiday based on the needs of the business
Ability to adapt production and quality expertise to other production rooms/departments

Responsibilities

Formally welcome and orient new hires to your room, ensuring their comfort and familiarity with the space, the team, the brand, Health & Safety practices and the product lines.
Execute hands-on training with all new hires, ensuring their confidence, competence, and comfort with production. Follow in-room training and onboarding plans to ensure consistency, equity and success for new hires.
Introduce employees to quality standards and production expectations while creating a fail-safe environment for practice and learning during their onboarding period. Lead by example by demonstrating quality, cleanliness, and safety standards at all times.
Motivate and engage new employees, encouraging and promoting their success through check-ins, in-the-moment support, hands-on collaboration, and sharing of best practices. Create an engaging work culture with a kind, welcoming and supportive attitude and by setting clear expectations.
Train-on and support proper production methods year-round, as needed for all product lines in the room
Spot-check product weights, quality, and monitor to ensure correct tools, SOPs, molds, and processes are being utilized. Ensure all quality measures are explained, followed, and prioritized. Coach and provide feedback on opportunities in the moment.
Lead hands-on training for new product launches for Production Assistants, as needed, with attention to quality, process, and detail and follow up accordingly
Collaborate frequently with room leadership to support new hires and trainees, ensuring that everyone has the tools and resources needed to succeed. Also ensure that any performance concerns are elevated early so as to support learners appropriately
Perform Production Assistant duties in the room as needed, including but not limited to: Assist in producing high-quality Lush products
Perform dexterous tasks, including but not limited to: Filling, pouring, and pressing product accurately (either manually or with use of department-specific machinery)
Pack product and correctly label packages
Keep up with production demands and productivity targets
Perform physically laborious tasks, including but not limited to: loading/pulling skids, pushing racks, carrying bins of product