Production Technician - Special Products
About The Position
The Production Technician - Special Products processes IT assets according to documented procedures and customer requirements, including testing, data removal, and resetting servers, networking equipment, Cisco and SAN equipment, and other data center hardware. The role performs diagnostics and troubleshooting, records test results and asset information in EPC inventory and ERP systems, and evaluates equipment for resale or downstream disposition. It also involves warehouse handling and transport of equipment, use of tools and testing equipment, and adherence to data security, quality, and compliance standards. Technicians report process deviations and recurring issues and assist with other department tasks as needed. The position is scheduled Monday through Friday for 40 hours, from 6:30 a.m. to 3:00 p.m. Mandatory overtime and weekend work are not required. Starting wage is $17.51 per hour.
Requirements
- Strong technical aptitude and ability to use and adapt to new technology.
- Comprehensive knowledge of computer systems, enterprise equipment, networking equipment, appliances, and other data center hardware.
- Proficiency in data entry and Microsoft Office applications, including Word, Excel, and Outlook.
- Basic math skills and ability to count IT equipment quickly and accurately.
- Ability to sit, stand, bend, and twist, and to lift or move up to 25 pounds and occasionally up to 50 pounds, with or without reasonable accommodation.
Nice To Haves
- High school diploma or GED.
- Associate degree in information technology or equivalent IT experience.
- A+, Network+, or CCNA certification.
- Ability to type 50 words per minute or faster.
Responsibilities
- Process IT assets under documented procedures while meeting productivity and quality expectations.
- Verify customer requirements and apply appropriate testing, data removal, and reset procedures to servers, networking equipment, Cisco and SAN equipment, and other data center hardware.
- Perform diagnostics and troubleshooting to identify hardware failures, configuration issues, and functional defects.
- Document test results, conditional issues, system logs, asset status, and data erasure records in EPC inventory and ERP systems.
- Sort, track, and evaluate assets for resale eligibility or downstream disposition.
- Use hand tools, testing equipment, and software applications to process hardware and maintain documentation.
- Identify and report process deviations, defects, and recurring issues to supervisors.
- Follow data security, quality control, and compliance standards throughout processing activities.
- Unpack, wrap, palletize, and transport warehouse equipment using carts or pallet jacks.
- Assist with additional department tasks as assigned to meet operational needs.
Benefits
- 401(k) with matching contributions
- Immediate PTO eligibility and paid holidays
- Medical, dental, and vision benefits for employees and their families
- Company-sponsored short-term disability, long-term disability, and life insurance plans
- Career advancement opportunities
- Employee equipment discounts
- Training and development programs
- Company volunteer opportunities
- Veteran bonus for eligible individuals currently serving or who have served in the U.S. Armed Forces, after 90 days of employment
- Competitive pay
- Work/life balance and employee support
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
