Production Technician Supervisor - 1st Shift - Travel

GXO Logistics•Kansas City, MO

About The Position

The Production Technician Supervisor supervises personnel, researches data, provides recommendations, and works directly with customers to provide support and resolve issues. This role serves as a primary contact for customers and warehouse sites, supports service resolution, monitors provider performance, and maintains department ISO compliance documentation. The position is scheduled for 1st shift, Monday through Friday, 8:00 a.m. to 5:00 p.m., and requires domestic travel of up to 75% by road, rail, and air.

Requirements

At least 2 years of relevant work experience.
Experience with Microsoft Office and Windows applications.
Ability to create complex formulas in Excel.
Ability to travel domestically by road, rail, and air as required, with travel up to 75%.
Must possess a REAL ID-compliant driver's license or passport to comply with federal travel regulations.
Familiarity with and ability to comply with TSA security procedures.

Nice To Haves

Associate degree in Transportation or Business.
2 years of experience in customer service, distribution, or logistics in a manufacturing environment.
2 years of experience in transportation and operations.
Availability to work extended hours as needed, which may include early mornings, evenings, and weekends.
Ability to quickly learn and achieve proficiency in new software applications.
Excellent verbal and written communication skills, including the ability to present clear, organized, and thorough information and data appropriate for the intended audience.
Effective organizational and leadership skills, and ability to adapt interpersonal styles and communication methods to new work structures, processes, or cultures.
Ability to perform complex analyses of data, processes, policies, procedures, and/or systems and produce unambiguous, comprehensive, and accurate interpretations.

Responsibilities

Act as the first line of communication with customers and warehouse sites; advise customers of service failures and coordinate resolutions.
Audit daily order processes and ensure all orders are sent to each site.
Monitor and report errors for performance tracking.
Work with the Inventory Control team, Transportation department, and warehouse sites on service resolutions.
Oversee service provider performance and engage providers for service improvement.
Communicate order changes with warehouses and coordinate shipment schedules.
Maintain department ISO compliance documents and train all department personnel to required standards, including the Director and Manager.