Production Support (Remote)
Elyon International•Seattle, WA
•$60 - $65•Remote
About The Position
We are seeking experienced Production Support Engineers to provide operational support for a critical enterprise application migrating from an on-premises environment to Microsoft Azure. This role will focus on maintaining system availability, monitoring performance, troubleshooting issues, and ensuring the stability and security of the application in a cloud environment. The ideal candidate will have strong hands-on experience in Azure operations, incident management, and cloud infrastructure support.
Requirements
- Hands-on experience with Azure services: Virtual Machines (VMs), App Services, AKS (Azure Kubernetes Service), Azure Functions, Storage, Networking
- Experience with infrastructure-as-code tools: ARM templates, Bicep, or Terraform
- Experience with Identity and access management: Azure AD (Entra ID), RBAC, managed identities
- Experience with monitoring and alerting tools: Azure Monitor, Log Analytics, Application Insights
- Strong incident management and troubleshooting skills
- Experience performing root cause analysis (RCA)
- Knowledge of performance tuning and capacity management
- Familiarity with ITIL-based change and release management
- Understanding of: VNets, subnets, and NSGs
- Understanding of: Load balancers and Application Gateway
- Understanding of: VPN / ExpressRoute fundamentals
- Understanding of: DNS and traffic routing
- Experience with: Azure Security Center / Defender for Cloud
- Experience with: Key Vault and secrets management
- Experience with: Patch management and vulnerability remediation
Responsibilities
- Provide day-to-day production support for applications running in Azure
- Monitor system health, performance, and availability using Azure monitoring tools
- Troubleshoot and resolve incidents, outages, and performance issues
- Conduct root cause analysis (RCA) and implement corrective actions
- Support change and release management processes
- Optimize performance and capacity planning for cloud-based systems
- Maintain and support Azure infrastructure, networking, and security configurations
Benefits
- Paid sick leave
- Medical/Dental (optional)
- 401 (k) Retirement Plan (optional)
- Employer Paid Life Insurance
- Employer Paid Short Term Disability
- Optional Life Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
