Production Support (Remote)

Elyon International•Seattle, WA

1d•Remote

About The Position

We are seeking experienced Production Support Engineers to provide operational support for a critical enterprise application migrating from an on-premises environment to Microsoft Azure. This role will focus on maintaining system availability, monitoring performance, troubleshooting issues, and ensuring the stability and security of the application in a cloud environment. The ideal candidate will have strong hands-on experience in Azure operations, incident management, and cloud infrastructure support.

Requirements

Hands-on experience with Azure services: Virtual Machines (VMs), App Services, AKS (Azure Kubernetes Service), Azure Functions, Storage, Networking
Experience with infrastructure-as-code tools: ARM templates, Bicep, or Terraform
Identity and access management: Azure AD (Entra ID), RBAC, managed identities
Experience with monitoring and alerting tools: Azure Monitor, Log Analytics, Application Insights
Strong incident management and troubleshooting skills
Experience performing root cause analysis (RCA)
Knowledge of performance tuning and capacity management
Familiarity with ITIL-based change and release management
Understanding of: VNets, subnets, and NSGs
Load balancers and Application Gateway
VPN / ExpressRoute fundamentals
DNS and traffic routing
Experience with: Azure Security Center / Defender for Cloud
Key Vault and secrets management
Patch management and vulnerability remediation

Responsibilities

Provide day-to-day production support for applications running in Azure
Monitor system health, performance, and availability using Azure monitoring tools
Troubleshoot and resolve incidents, outages, and performance issues
Conduct root cause analysis (RCA) and implement corrective actions
Support change and release management processes
Optimize performance and capacity planning for cloud-based systems
Maintain and support Azure infrastructure, networking, and security configurations