Remote Production Support Technician,

Carrington Mortgage • Aliso Viejo, CA

1d • Remote

About The Position

The Production Support Technician will be responsible for providing production support. Analyzes, troubleshoots and documents issues and processes. Communicates and coordinates incident response with other support staff as required. Performs all duties in accordance with all company guidelines and applicable federal, state and local regulations wherein the company operates. Monitors nightly software data load processes using server management tools and email. Analyzes and troubleshoots nightly process errors and failure notices using server management and software development tools and other software utilities. Logs and assigns incidents in the Service Desk product, and records incident fixes and other incident analysis. Communicates with internal tier 2 support staff and outside vendor support staff as necessary to address production issues and coordinate efforts. Documents processes and production jobs in Service Desk, Sharepoint and elsewhere with a goal toward establishing a knowledge base for general understanding by all support staff. Performs process development work and process enhancements. Analyzes process performance, identifies process improvement opportunities and performs performance tuning on systems and processes to improve overall ETL performance. Monitors server health and performance during off hour periods including, but not limited to; Citrix, E-Mail, FTP, Storage Utilization, network uptime, security, and other performance/capacity metrics.

Requirements

• Must be able to work Midnight to late morning shift
• Must be able to work overtime as needed, including occasional additional days if necessary
• Knowledge of enterprise solutions using Microsoft SQL Server (2008+)
• Knowledge of Microsoft Reporting Services or Microsoft Analysis Services
• Experience using enterprise ETL applications such as Microsoft SSIS
• Knowledge of Microsoft Windows Server (2008+)
• Knowledge of SFTP
• Knowledge of Microsoft Exchange (2010+)
• Knowledge of change management
• Technical or associates degree or similar certification or working towards completion of such
• 1 - 2 years’ experience with IT departmental support or development
• Strong analytical, problem solving, collaboration and technical skills
• SQL Queries
• Ability to understand, remember, and apply oral and/or written instructions or other information
• Ability to understand, remember, and communicate routine, factual information
• Ability to understand complex problems and to collaborate and explore alternative solutions
• Ability to apply common sense in performing job
• Ability to make decisions that have moderate impact on the immediate work unit
• Ability to organize thoughts and ideas into understandable terminology
• Ability to add, subtract, multiply, divide and to record, balance, and check results for accuracy
• Ability to understand and follow basic instructions and guidelines
• Ability to compose letters, outlines, memoranda, and basic reports and/or to orally communicate technical information
• Ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, audibly, and quickly

Nice To Haves

• 1 – 2 years’ experience with SQL Server Integration Tools (SSIS) preferred
• 1 – 2 years’ experience with Microsoft SQL Server Database administration preferred
• SQL Server and Windows Server certifications preferred

Responsibilities

• Provide production support
• Analyze, troubleshoot and document issues and processes
• Communicate and coordinate incident response with other support staff
• Monitor nightly software data load processes
• Analyze and troubleshoot nightly process errors and failure notices
• Log and assign incidents in the Service Desk product
• Record incident fixes and other incident analysis
• Communicate with internal tier 2 support staff and outside vendor support staff
• Document processes and production jobs
• Perform process development work and process enhancements
• Analyze process performance
• Identify process improvement opportunities
• Perform performance tuning on systems and processes
• Monitor server health and performance during off hour periods

Benefits

• Comprehensive healthcare plans for you and your family
• Discretionary 401(k) match of 50% of the first 4% of pay contributed
• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal
• Customized training programs to help you advance your career
• Employee referral bonuses
• Educational Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree