Production Support Specialist- 1st Shift

Shoptikal, LLC•De Pere, WI

1d•Onsite

About The Position

Shopko Optical is seeking Production Specialists to join their team at their manufacturing facility in De Pere, Wisconsin. This role provides essential supplies like frames and lenses to the production lab for the fabrication of eyeglasses. The specialist will partner with the team to execute lab inventory processes, place orders with vendors to ensure adequate supply levels, and coordinate with vendors to fill and expedite orders. They will also be responsible for answering questions and providing status updates to the production team and stores.

Requirements

High School Graduate or equivalent preferred
Optical experience a plus, but not required
Excellent customer service skills (ability to build and maintain positive customer relations and handle customer requests in a timely, professional, and accurate manner)
Strong written and oral communication skills
Interpersonal skills
Computer skills (Microsoft Office, Outlook, data entry, etc.)
Ability to problem solve in a professional manner and timely fashion
Analytical and decision-making skills
Self-motivated and detail oriented
Ability to multi-task and prioritize
Ability to effectively communicate at all levels within the organization through written and two-way verbal communication
Able to read and write at a high school level
Able to sit or stand for extended periods of time
Able to operate various office equipment and Optical Lab equipment
Demonstrate physical agility (bending, climbing, twisting, squatting, lifting, pushing, reaching, etc.) on a repetitive basis
Ability to lift an average of 10 pounds on a repetitive basis
Ability to see (Near, Distance, Color, and Depth Perception)
Manual and finger dexterity, as well as hand/arm steadiness
Ability to grip and hold items
Good eye and hand coordination
Ability to work in a fast-paced production environment
Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines
Able to travel independently to support Company objectives and personal development

Nice To Haves

Optical experience a plus

Responsibilities

Process merchandise and supply orders by accurately sorting and pulling supplies (frames, lenses, etc.) for fabrication of eyeglasses for the stores.
Order appropriate stock to maintain the right inventory levels and coordinate inventory procedures as directed.
Receive inbound shipments accurately and place in proper location in the Optical Lab and ensure all paperwork associated with orders is handled correctly.
Follow up with vendors to resolve shipping or pricing issues.
Communicate out of stock issues to the production team and stores.
Adjust orders as needed to provide a substitute for backordered product.
Prepare orders for delivery by ensuring all orders are packaged correctly and placed in the proper outbound delivery location.
Receive, inspect, sort and properly locate all returns from the stores.
Process all corporate directed recalls/returns according to company standards.
Respond to inquiries from internal and external customers related to support areas.
Provide the production team and stores with status updates as needed.
Partner with vendors to adequately fill and expedite orders.
Follow all company and lab policies and guidelines.
Adhere to safety guidelines and OSHA regulations.
Ensure orders are fabricated only if a work ticket is provided.
Perform stretching before reporting to workstation.